Collections Specialist - Mobility Payments & Recovery

WEX; Victoria; On-site; AUD 70,000 - 95,000; Full time

Job summary

WEX Australia is seeking a proactive Collections Specialist to join our Credit & Collections team in Victoria. You will manage a portfolio, engage with customers professionally, and balance recovery targets with excellent service.

In this KPI-driven role, you will negotiate payment plans, investigate discrepancies, maintain precise records, and escalate high-risk cases with empathy to protect cash flow and customer relationships.

Qualifications

• Excellent communication skills on the phone with empathy.
• Ability to manage high-volume, KPI-driven environment.
• Accurate data entry and adherence to credit policies.

Responsibilities

• Proactive Engagement: Manage a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
• Strategic Negotiation: Use communication skills to negotiate sustainable payment arrangements within approved guidelines.
• Portfolio Management: Prioritize workflow based on risk and aging, ensuring no account falls through the cracks.
• Problem Solving: Investigate account discrepancies and resolve billing queries to remove barriers to payment.
• Risk Mitigation: Identify and escalate financial hardship or high-risk cases with empathy and according to regulatory standards.
• Data Integrity: Maintain meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.

Skills

Communication excellence

Resilience

Detail orientation

Accountability

Job description

WEX Australia is seeking a proactive Collections Specialist to join our Credit & Collections team in Victoria. You will manage a portfolio, engage with customers professionally, and balance recovery targets with excellent service.

In this KPI-driven role, you will negotiate payment plans, investigate discrepancies, maintain precise records, and escalate high-risk cases with empathy to protect cash flow and customer relationships.