Collections Specialist - Fintech, Flexible Hours & Growth

Plenti; Adelaide; On-site; AUD 65,000 - 95,000; Full time

Job summary

Plenti, a fast-growing fintech lender in Australia, is seeking a Collections Specialist to manage a portfolio of loan arrears, blending customer care, negotiation and compliant recovery actions.

You will engage with customers in arrears, assess circumstances, negotiate payment arrangements and collaborate with Credit, Legal and Support teams to drive resolutions while upholding NCCP, Privacy and AML/KYC standards.

Qualifications

• Experience in a fast-paced customer service environment with competing priorities.
• Collections experience, particularly with secured/unsecured arrears, is desirable but not essential.
• Confident, empathetic communicator, comfortable with direct conversations.
• Sound judgement and problem-solving with a focus on right outcomes for customer and business.
• Strong attention to detail, organisation and caseload management.
• Comfortable learning and using new systems such as collections platforms and CRM tools.
• Genuine passion for finance and helping customers in financial services.

Responsibilities

• Account Portfolio Management: Manage a portfolio of overdue accounts and implement strategies to resolve arrears.
• Customer Support and Debt Resolution: Respond to enquiries, contact customers in arrears, negotiate payment arrangements.
• Process, Records & Stakeholders: Maintain records and coordinate with Credit, Legal and Support teams.
• Compliance & Risk Management: Ensure activities comply with NCCP, Privacy, AML/KYC and ASIC guidelines.

Skills

Experience in a fast-paced environment

Collections experience

Empathetic communicator

Sound judgement

Attention to detail

Learn new systems

Finance passion

Tools

CRM tools

Job description

Plenti, a fast-growing fintech lender in Australia, is seeking a Collections Specialist to manage a portfolio of loan arrears, blending customer care, negotiation and compliant recovery actions.

You will engage with customers in arrears, assess circumstances, negotiate payment arrangements and collaborate with Credit, Legal and Support teams to drive resolutions while upholding NCCP, Privacy and AML/KYC standards.