Collections Specialist

SIXT Australia; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave & wellbeing benefits

Discounts (SIXT)

Job summary

SIXT Australia is seeking a results-driven Collections Specialist to join the Finance team in Sydney. You will manage a portfolio of customer accounts, drive overdue debt resolution, and support cash flow across the business in a high-volume environment.

This permanent full-time hybrid role based at North Sydney combines office days with work-from-home flexibility, reporting to the Accounts Receivable Team Leader. Strong communication, negotiation, and attention to detail are essential.

Qualifications

• Minimum 3 years’ experience in collections, accounts receivable, or credit control.
• Strong communication skills for stakeholder and customer relationships.
• Proven ability to manage high-volume ledgers and prioritize tasks.
• Experience in collections, negotiating payment arrangements, and reducing overdue debt.
• Excellent attention to detail and ability to maintain accurate financial records.
• Problem-solving skills to investigate discrepancies and resolve issues.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Manage invoicing and ensure accurate and timely processing across multiple business units.
• Monitor aged debtors and follow up outstanding payments, including collections activity.
• Build and maintain relationships with internal stakeholders and external customers.
• Handle high-volume customer ledgers, ensuring payments are allocated correctly and on time.
• Assess customer creditworthiness and support credit risk decisions.
• Conduct collections calls and negotiate payment arrangements.
• Investigate and resolve billing issues, disputes, and AR exceptions.
• Escalate complex payment issues and support governance-compliant resolution.
• Maintain records and support month-end reporting.
• Support process improvements in AR processes.
• Assist with refunds and ensure customer accounts are accurate.

Skills

Collections experience (3+ years)

Stakeholder management

High-volume ledger handling

Negotiation & payment arrangements

Attention to detail

Problem solving

MS Office experience

Job description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

We’re looking for a results-driven Collections Specialist to join the Finance team at SIXT Australia.

You’ll manage a portfolio of customer accounts, taking ownership of collections, debt management, and credit risk to support strong cash flow outcomes across the business. This role is ideal for someone who is confident in handling high-volume ledgers, navigating complex customer conversations, and driving resolution of overdue debt in a professional and commercially focused way.

This is a permanent full-time opportunity with a hybrid working arrangement based at our North Sydney office and working from home.

Your Role

Reporting to the Accounts Receivable Team Leader, you’ll drive reduction in overdue debt and improve cash collection outcomes across your portfolio.

Your key responsibilities will include (but are not limited to):

• Manage invoicing and ensure accurate and timely processing across multiple business units.
• Monitor aged debtors and follow up outstanding payments, including collections activity.
• Build and maintain strong relationships with internal stakeholders and external customers.
• Handle high-volume customer ledgers, ensuring payments are allocated correctly and on time.
• Assess customer creditworthiness and support credit risk decisions.
• Conduct collections calls, negotiate payment arrangements, and manage difficult customer conversations.
• Investigate and resolve billing issues, disputes, and AR exceptions.
• Escalate complex payment issues and support resolution in line with governance requirements.
• Maintain accurate records and support reporting requirements, including month-end activities.
• Support process improvements and identify opportunities to streamline AR processes.
• Assist with refunds and ensure customer accounts are managed accurately.

Your Skills

• Minimum 3 years’ experience as a Collections Specialist, Credit Officer or Accounts Receivable Officer.
• Strong communication skills, with the ability to manage stakeholder and customer relationships effectively. skills, with the ability to manage stakeholder and customer relationships effectively
• Proven ability to manage high-volume portfolios and prioritise competing tasks.
• Experience in collections, negotiating payment arrangements, and reducing overdue debt.
• Strong attention to detail and ability to maintain accurate financial records.
• Ability to problem-solve, investigate discrepancies, and resolve issues independently.
• Intermediate to advanced Microsoft Office skills.
• Ability to work to deadlines, particularly around month-end and reporting cycles.

What We Offer

At SIXT Australia we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave, and well-being benefits to balance all of life’s priorities.
• Discounts on a range of benefits including SIXT car rental.
• Grow, progress or relocate your career across the SIXT business or different locations with us.

We’re for inclusion, diversity and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.