Collections Officer

Private Advertiser; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Full training and ongoing development

Generous performance bonus

Onsite gym

Games rooms

Regular team events

Supportive leaders and teammates

Job summary

Private Advertiser in Sydney, NSW, is hiring a Collections Officer to engage with vulnerable customers and guide them back on track with overdue accounts. You will operate on the front line, balancing empathy with effective debt recovery in a busy environment.

Join a leading Australian credit management organisation offering full training, supportive leadership, and opportunities for career growth. Applicants must have the right to work in Australia and be prepared to obtain a police clearance.

Qualifications

• Permanent Resident or Australian citizen required.
• Full Police clearance required.
• Experience in call centre or customer service preferred.
• Strong communication and empathy to handle sensitive accounts.

Responsibilities

• Handle inbound and outbound calls to discuss payment plans and collect overdue debts.
• Use empathy and a warm phone manner to navigate outcomes while achieving results.
• Negotiate, problem-solve, and deliver positive customer outcomes.

Skills

Empathetic communication

Team player

Tech savvy

Process adherence

Willingness to learn

Call centre experience

Job description

We are a proudly Australian-owned, internationally recognised leader in the debt collection industry. Our reputation has been built on strong values, exceptional people, industry-leading processes, and a culture that genuinely supports success. We're known for our collaborative environment, energetic workplaces, outstanding training programs, and leaders who invest in their teams.

Due to internal promotions, we have a number of roles in our collections team. As a Collections Officer, you’ll be on the front line connecting with vulnerable customers, helping them get back on track with their overdue accounts.

On a day-to-day basis you will

• Manage inbound & outbound calls, scheduling payment plans and the successful collection of outstanding and overdue debts
• Use your empathic nature and warm phone manner to understand and navigate the best outcome for each stakeholder while still getting the results
• Negotiate, problem-solve and, delivering great customer outcomes

To be successful

• You are a confident communicator, a team player with a friendly and positive demeanour
• You are tech savvy and can work within a variety of software platforms
• You understand process and the importance of following procedures
• You are willing to learn and keen to make your mark in the industry
• Previous exposure to call centre or customer service preferred.

We're serious about success, but we know how to have fun along the way! When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.

We are a diverse bunch and so welcome all applications from people of all backgrounds, age,cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Why apply?

• Get paid to learn with full training and ongoing development
• Generous performance bonus, rewards and recognition
• Enjoy our onsite gym, games rooms, and regular team events
• Work alongside supportive leaders and teammates who want to see you succeed

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

Applicants must be a Permanent Resident/Australian Citizen due to the sensitivity of the information you will be dealing with, a full Police clearance will be a requirement of the position.