Coach - Service & Selling (2IC) | Lead & Elevate Team

Nike Inc.; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discount

Full uniform provided twice per year

Product release access

Birthday leave

Wellbeing program

Job summary

Nike Brisbane Airport DFO is seeking a Coach - Selling & Service to lead and inspire a diverse team, delivering top-tier service and product knowledge in a fast-paced retail environment. The role includes weekend, evening, and holiday shifts on a rotating roster, with a focus on coaching and developing staff.

You will partner with the in-store leadership to drive customer satisfaction, performance and KPIs while representing the Nike brand with enthusiasm, inclusivity, and a passion for sport

Qualifications

• Retail leadership experience with service/sales focus.
• Strong written and verbal communication.
• Ability to manage time and develop people.
• Experience coaching large teams.

Responsibilities

• Lead a team to deliver fantastic customer service and achieve KPIs.
• Coach for performance, development and career planning.
• Drive the team to meet targets and unlock potential.
• Inspire and foster an inclusive, fun store environment.

Skills

Retail leadership

Coaching & mentorship

Communication skills

Time management

Customer service orientation

Job description

Nike Brisbane Airport DFO is seeking a Coach - Selling & Service to lead and inspire a diverse team, delivering top-tier service and product knowledge in a fast-paced retail environment. The role includes weekend, evening, and holiday shifts on a rotating roster, with a focus on coaching and developing staff.

You will partner with the in-store leadership to drive customer satisfaction, performance and KPIs while representing the Nike brand with enthusiasm, inclusivity, and a passion for sport