Coach - Selling & Service, Nike Brisbane Airport DFO

Nike Inc.; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discount

Full uniform provided twice per year

Product release access

Birthday leave

Wellbeing program

Job summary

Nike Brisbane Airport DFO is seeking a Coach - Selling & Service to lead and inspire a diverse team, delivering top-tier service and product knowledge in a fast-paced retail environment. The role includes weekend, evening, and holiday shifts on a rotating roster, with a focus on coaching and developing staff.

You will partner with the in-store leadership to drive customer satisfaction, performance and KPIs while representing the Nike brand with enthusiasm, inclusivity, and a passion for sport

Qualifications

• Retail leadership experience with service/sales focus.
• Strong written and verbal communication.
• Ability to manage time and develop people.
• Experience coaching large teams.

Responsibilities

• Lead a team to deliver fantastic customer service and achieve KPIs.
• Coach for performance, development and career planning.
• Drive the team to meet targets and unlock potential.
• Inspire and foster an inclusive, fun store environment.

Skills

Retail leadership

Coaching & mentorship

Communication skills

Time management

Customer service orientation

Job description

Coach - Selling & Service, Nike Brisbane Airport DFO

WHO WE ARE?

Nike isn't just about outfitting athletes—it’s about pushing boundaries, chasing dreams, and redefining what's possible. We seek bold thinkers, creators, and leaders who bring passion and energy to the game. At Nike Retail, you're the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let's make it happen.

WHO ARE WE LOOKING FOR?

Are you a natural leader? Do you have experience coaching and inspiring large teams? Nike is on the lookout for a Coach - Service & Selling (2IC) to join our Brisbane Airport DFO store.

WHAT WILL YOU WORK ON?

Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we're confident you're going to love it here!

Reporting into the Assistant Head Coach (Service & Selling), you will:

Lead: ensure the team provide fantastic customer service!

Coach: provide leadership, people development and feedback to elevate your department, through training, performance management, as well as succession and career planning

Drive: assist the team to achieve targets and KPIs by unlocking their potential

Inspire: care about the team and, most importantly, have fun!

You'll get to work with an amazing and supportive instore leadership team, from Head Coach to Athletes and anyone in-between!

WHAT YOU BRING:

We are wanting to speak with talented retail leaders that can head up our Service & Selling department.To be successful in this role, these are all the great things you can bring to Nike;

• Your passion for the Nike brand
• Your previous retail leadership experience, ideally focusing on service/sales, checkout, product and consumer metrics
• Your exceptional written and verbal communication
• Your time management skills
• Your ability to think on the fly

WHAT’S IN IT FOR YOU?

• At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
• Competitive salary and generous product discounts
• Full uniform provided twice per year
• Access to special release product
• Birthday leaves
• Wellbeing program and tools

Join Nike as the newest Coach - Selling & Service, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we'd love to hear from you!