Club Supervisor

Dooleys Lidcombe Catholic Club; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Meal allowance

Uniform provided

Career progression

Training across operations

End of year awards

Leave loading 17.5%

Staff discounts

Job summary

DOOLEYS Lidcombe Catholic Club in Sydney is seeking an experienced supervisor to manage club operations and ensure exceptional customer service. You will plan and execute major events, coach staff through performance reviews, and build strong relationships across departments to achieve the club's goals.

The role requires RSA/RCG compliance knowledge and the ability to lead dynamic teams on a 7-day roster, including late nights and weekends. An attractive salary package and benefits are offered.

Qualifications

• Minimum 2 years demonstrated experience in a supervisor or leadership position.
• Experience in hospitality and gaming is desirable.
• Ability to lead dynamic teams and work a 7-day roster including late nights and weekends.
• Compliance with RSA, RCG and organisational procedures.

Responsibilities

• Manage club operations effectively and efficiently.
• Plan, execute and manage major events across DOOLEYS venues.
• Coach employees and manage performance through reviews and meetings.
• Foster strong cross-department relationships to achieve goals.
• Ensure compliance and effective communication within the team.

Skills

Leadership

Event planning

Staff coaching

Compliance knowledge

Job description

Job Description

Description: Just imagine your future with us...

The DOOLEYS Group is committed in creating a supportive culture for employees. You're never alone. Working here at DOOLEYS you are always a part of the team.

DOOLEYS Clubs welcome all members of the community, offering an impressive variety of well-appointed dining, entertainment, and function facilities.

About the Role

• Ensuring the effective and efficient management of club operations.
• Documenting and reporting any security and compliance matters.
• Planning, executing, and managing major events.
• Working across both DOOLEYS venues; DOOLEYS Lidcombe Catholic Club and Regent St. Pavilion.
• Coaching employees and manage performance through performance reviews, formal meetings, and monthly catchups.
• Organising, leading and motivating staff to provide exceptional customer service.
• Work closely with all departments to establish effective relationships and work together to achieve the club's goals.
• Efficiently and effectively managing compliance, of all policies and procedures.
• Ensuring effective communication with the team.

Skills and Experiences

About You

• Minimum 2 years demonstrated experience in a supervisor or leadership position.
• Previous experience working in hospitality and gaming is desirable.
• Ability to lead and manage dynamic teams within the operation.
• Ability to work a 7-day rotating roster, including late nights, overnights and weekends.
• Complying with all relevant legislation to Clubs including RSA, RCG, ARCG and organisational procedures.
• Proven problem-solving capabilities and ability to write professional reports.
• Staff and performance management experience.
• Have impeccable personal presentation.
• Model professional leadership behaviours, driven by our DOOLEYS values

In Return We Will Provide You With

• An attractive salary.
• A minimum 3% pay increase every year.
• 17.5 % Annual Leave loading.
• Daily meal, laundry, and shoe allowance.
• Discounted membership at DOOLEYS Health & Fitness.
• Paid community, study, and birthday leave.
• Uniform provided.
• Ongoing reward and recognition program which involves monthly prizes and end of year awards.
• On-site parking.
• DOOLEYS venues are within walking distance from the train station.
• 4 weeks of advanced rosters.
• Training across all operational areas.
• Opportunities to complete formal certification in hospitality.
• One on one development, support, mentorship, and coaching.
• Opportunities for career progression.

Our Values

• Professionalism : Maintain the highest service standards.
• Integrity: Be transparent and maintain high ethical standards.
• Courage: Embrace situations despite fear, uncertainty or resistance.
• Humility: Be genuine and down to earth in all interactions.
• Respect: Value others and their differences.

This is an excellent opportunity for an experienced and proactive individual to join a growing organisation that is committed to developing its people.

Your application will be subject to pre-employment checks and will be considered as part of the decision regarding your overall suitability for the position.