Club Supervisor

DOOLEYS Clubs; Cumberland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Annual leave loading 17.5%

Daily meal allowance

Laundry allowance

Shoe allowance

Uniform provided

On-site parking

Career development opportunities

Formal hospitality certification

Job summary

DOOLEYS Clubs is seeking an experienced supervisor to lead club operations across DOOLEYS Lidcombe Catholic Club and Regent St. Pavilion. The role includes planning major events, coaching staff, and ensuring high standards of customer service across venues.

The ideal candidate has at least 2 years in a supervisory role within hospitality or gaming, can work 7-day rosters (including late nights and weekends), and will uphold DOOLEYS values and compliance requirements.

Qualifications

• Demonstrated leadership in supervisory or higher roles.
• Hospitality and gaming experience is desirable.
• Ability to lead dynamic teams and manage 7-day rosters.

Responsibilities

• Manage club operations efficiently and effectively.
• Document and report security and compliance matters.
• Plan, execute and manage major events across DOOLEYS venues.
• Coach staff and manage performance through reviews and meetings.
• Organise and motivate staff to deliver exceptional customer service.
• Foster cross-department collaboration to achieve club goals.
• Ensure compliance with all policies and procedures and maintain clear team communication.

Skills

Leadership

Team management

Hospitality experience

Compliance (RSA/RCG/ARCG)

Performance coaching

Staff development

Communication

Professional presentation

Job description

The DOOLEYS Group is committed in creating a supportive culture for employees. You’re never alone. Working here at DOOLEYS you are always a part of the team.

DOOLEYS Clubs welcome all members of the community, offering an impressive variety of well-appointed dining, entertainment, and function facilities.

About the Role

• Ensuring the effective and efficient management of club operations.
• Documenting and reporting any security and compliance matters.
• Planning, executing, and managing major events.
• Working across both DOOLEYS venues; DOOLEYS Lidcombe Catholic Club and Regent St. Pavilion.
• Coaching employees and manage performance through performance reviews, formal meetings, and monthly catchups.
• Organising, leading and motivating staff to provide exceptional customer service.
• Work closely with all departments to establish effective relationships and work together to achieve the club’s goals.
• Efficiently and effectively managing compliance, of all policies and procedures.
• Ensuring effective communication with the team.

Desired Skills and Experience

About You:

• Minimum 2 years demonstrated experience in a supervisor or leadership position.
• Previous experience working in hospitality and gaming is desirable.
• Ability to lead and manage dynamic teams within the operation.
• Ability to work a 7-day rotating roster, including late nights, overnights and weekends.
• Complying with all relevant legislation to Clubs including RSA, RCG, ARCG and organisational procedures.
• Proven problem-solving capabilities and ability to write professional reports.
• Staff and performance management experience.
• Have impeccable personal presentation.
• Model professional leadership behaviours, driven by our DOOLEYS values

In Return We Will Provide You With:

• A minimum 3% pay increase every year.
• 17.5 % Annual Leave loading.
• Daily meal, laundry, and shoe allowance.
• Discounted membership at DOOLEYS Health & Fitness.
• Paid community, study, and birthday leave.
• Uniform provided.
• Ongoing reward and recognition program which involves monthly prizes and end of year awards.
• On-site parking.
• DOOLEYS venues are within walking distance from the train station.
• 4 weeks of advanced rosters.
• Training across all operational areas.
• Opportunities to complete formal certification in hospitality.
• One on one development, support, mentorship, and coaching.
• Opportunities for career progression.

Our Values:

• Professionalism : Maintain the highest service standards.
• Integrity: Be transparent and maintain high ethical standards.
• Courage: Embrace situations despite fear, uncertainty or resistance.
• Humility: Be genuine and down to earth in all interactions.
• Respect: Value others and their differences.

This is an excellent opportunity for an experienced and proactive individual to join a growing organisation that is committed to developing its people.

Your application will be subject to pre-employment checks and will be considered as part of the decision regarding your overall suitability for the position.