Club Supervisor

Everi Pty; Cumberland; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Uniform provided

Daily meal allowance

Laundry and shoe allowance

Training across all operational areas

Career progression opportunities

4 weeks advanced rosters

4 weeks advanced rosters

Discounted membership at DOOLEYS Heath

Job summary

DOOLEYS Group is seeking an experienced supervisor to manage club operations at DOOLEYS Lidcombe and Regent St Pavilion. You will lead and motivate staff, plan events, and ensure exceptional customer service while maintaining compliance with RSA, RCG, and ARCG requirements.

The role requires at least 2 years in a supervisory role, hospitality experience, and the ability to work a 7-day rotating roster, including late nights and weekends.

Qualifications

• Minimum 2 years supervisory or leadership experience.
• Hospitality and gaming experience desirable.
• Ability to lead and manage dynamic teams within the operation.
• Able to work a 7-day rotating roster including late nights, overnights and weekends.
• Comply with RSA, RCG, ARCG and organisational procedures.
• Proven problem-solving and report writing capabilities.
• Staff and performance management experience.
• Impeccable personal presentation.

Responsibilities

• Ensuring the effective and efficient management of club operations.
• Documenting and reporting security and compliance matters.
• Plan, execute and manage major events.
• Coach employees and manage performance through reviews and meetings.
• Organise, lead and motivate staff to provide exceptional customer service.
• Work with all departments to build strong relationships to achieve goals.
• Effectively manage compliance of all policies and procedures.
• Ensure clear and timely communication within the team.

Skills

Leadership experience

Team management

Hospitality

Roster management

RSA/RCG compliance

Report writing

Staff performance management

Professional presentation

Leadership values alignment

Job description

Job Description

• Ensuring the effective and efficient management of club operations.
• Documenting and reporting any security and compliance matters.
• Planning, executing, and managing major events.
• Working across both DOOLEYS venues; DOOLEYS Lidcombe Catholic Club and Regent St. Pavilion.
• Coaching employees and manage performance through performance reviews, formal meetings, and monthly catchups.
• Organising, leading and motivating staff to provide exceptional customer service.
• Work closely with all departments to establish effective relationships and work together to achieve the club's goals.
• Efficiently and effectively managing compliance, of all policies and procedures.
• Ensuring effective communication with the team.

Our Values:

• Professionalism : Maintain the highest service standards.
• Integrity: Be transparent and maintain high ethical standards.
• Courage: Embrace situations despite fear, uncertainty or resistance.
• Humility: Be genuine and down to earth in all interactions.
• Respect: Value others and their differences.

This is an excellent opportunity for an experienced and proactive individual to join a growing organisation that is committed to developing its people.

Your application will be subject to pre-employment checks and will be considered as part of the decision regarding your overall suitability for the position.

About the Employer

The DOOLEYS Group is committed in creating a supportive culture for employees. You're never alone. Working here at DOOLEYS you are always a part of the team.

DOOLEYS Clubs welcome all members of the community, offering an impressive variety of well-appointed dining, entertainment, and function facilities.

About the Candidate

• Minimum 2 years demonstrated experience in a supervisor or leadership position.
• Previous experience working in hospitality and gaming is desirable.
• Ability to lead and manage dynamic teams within the operation.
• Ability to work a 7-day rotating roster, including late nights, overnights and weekends.
• Complying with all relevant legislation to Clubs including RSA, RCG, ARCG and organisational procedures.
• Proven problem-solving capabilities and ability to write professional reports.
• Staff and performance management experience.
• Have impeccable personal presentation.
• Model professional leadership behaviours, driven by our DOOLEYS values

Work Environment

• An attractive salary.
• A minimum 3% pay increase every year.
• 17.5 % Annual Leave loading.
• Daily meal, laundry, and shoe allowance.
• Discounted membership at DOOLEYS Health & Fitness.
• Paid community, study, and birthday leave.
• Uniform provided.
• Ongoing reward and recognition program which involves monthly prizes and end of year awards.
• On-site parking.
• DOOLEYS venues are within walking distance from the train station.
• 4 weeks of advanced rosters.
• Training across all operational areas.
• Opportunities to complete formal certification in hospitality.
• One on one development, support, mentorship, and coaching.
• Opportunities for career progression.