Club Supervisor

ETTALONG Diggers; Gosford; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Uniforms provided

Free onsite parking

Tea, coffee & soft drinks on shift

50% off meals on shift

Employee Assistance Program

Job summary

Ettalong Diggers is seeking a hands-on Club Supervisor to lead frontline teams across Gaming, Reception, Catering and Functions. You will work closely with the Duty Manager to deliver exceptional service and smooth day-to-day operations, promotions and events.

You may be an experienced supervisor or a rising leader in hospitality. The role requires rotating shifts, strong leadership and compliance with policies, including RSA/RCG/ARCG, First Aid, and CPR.

Qualifications

• Supervisory or leadership experience within hospitality, clubs, gaming or a customer service environment.
• Experience in Gaming operations and an understanding of gaming compliance requirements.
• Strong leadership, communication and problem‑solving skills.
• Hands‑on approach and ability to lead by example.
• Confidence handling customer enquiries and resolving issues.
• Strong attention to detail, organisation and time management skills.
• Professional presentation and grooming standards.
• Availability to work a rotating roster across seven days, including nights, weekends and public holidays.
• Current NSW RSA, RCG and ARCG Competency Card.
• Current First Aid and CPR Certification.

Responsibilities

• Provide frontline leadership across the Club's operational departments.
• Supervise, coach and support team members to deliver exceptional service.
• Respond to customer feedback and resolve issues or complaints where possible.
• Support membership enquiries, promotions, raffles and member activities.
• Monitor service standards, presentation and compliance requirements.
• Assist with cash handling and reconciliation processes.
• Support the training and onboarding of new team members.
• Assist with the delivery of promotions, events and peak trading periods.
• Promote safe work practices and a positive workplace culture.
• Ensure compliance with Club policies, procedures and relevant legislation.

Skills

Leadership

Customer service

Gaming operations

Communication

Problem solving

Attention to detail

Time management

First aid

CPR

RSA competence

Tools

None

Job description

Ettalong Beach, New South Wales 2257, Australia

Full-time Permanent Experienced

Posted 29 Oct 2026

Description

About the Club

At Ettalong Diggers, our mission is to recognise and support our veterans, create lasting memories, and nurture a sustainable Club where our community thrives and people love to work.

With 5 bars, multiple dining outlets, extensive gaming facilities, function and event spaces, live entertainment, courtesy shuttle services, and a diverse range of member experiences, no two days are the same.

About the Role

We are currently seeking an enthusiastic, hands‑on full‑time Club Supervisor to join our Operations team.

This is an exciting opportunity for someone who enjoys leading from the front, supporting team members and delivering exceptional service. Working closely with the Duty Manager, you will provide frontline leadership across Gaming, Reception, Catering and Functions while supporting the Club's day‑to‑day operations, promotions, events and member experience.

You may be an experienced supervisor looking for your next challenge, or an emerging leader ready to take the next step in your hospitality or club career.

In this role you will:

• Provide frontline leadership across the Club's operational departments.
• Supervise, coach and support team members to deliver exceptional service.
• Respond to customer feedback and resolve issues or complaints where possible.
• Support membership enquiries, promotions, raffles and member activities.
• Monitor service standards, presentation and compliance requirements.
• Assist with cash handling and reconciliation processes.
• Support the training and onboarding of new team members.
• Assist with the delivery of promotions, events and peak trading periods.
• Promote safe work practices and a positive workplace culture.
• Ensure compliance with Club policies, procedures and relevant legislation.

About You

• Previous supervisory or leadership experience within hospitality, clubs, gaming or a customer service environment.
• Experience in Gaming operations and an understanding of gaming compliance requirements.
• Strong leadership, communication and problem‑solving skills.
• A hands‑on approach and ability to lead by example.
• Confidence handling customer enquiries and resolving issues.
• Strong attention to detail, organisation and time management skills.
• Professional presentation and grooming standards.
• Availability to work a rotating roster across seven days, including nights, weekends and public holidays.
• Current NSW RSA, RCG and ARCG Competency Card.
• Current First Aid and CPR Certification.

What's on Offer?

• Uniforms provided.
• Free onsite parking.
• Free tea, coffee and soft drink whilst on shift.
• 50% off meals whilst on shift.
• Employee Assistance Program for you and your family.
• Reward and Recognition Program.
• Free annual flu vaccinations.
• Ongoing learning and development opportunities.
• Work with a passionate and supportive team.

Successful candidates will be required to complete a National Criminal History Record (Police) Check and an AML Check (Ettalong Diggers will pay for this).

• Ettalong Diggers may close this ad at any time.
• Only shortlisted applicants will be contacted.
• No recruitment agencies or unsolicited applications, please.

Company Overview

Ettalong Diggers is a medium size Club located on the southern end of the Central Coast, only an hour north of Sydney. We pride ourselves on our connection to our community and our vision: to be the destination of choice for hospitality, entertainment, sustainability and lifestyles .