Club Leadership Coach & Operations Lead

Springwood Sports Club; Springwood; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Above award wages and penalties

Leadership development programs

Health and wellness benefits

Scholarship program for studies

Four weeks annual leave + extra week

Discounts on food, coffee & events

Job summary

Springwood Sports Club is seeking a dynamic leader to manage daily club operations and develop teams across shifts. You will drive customer experiences, coordinate onboarding, and coach new staff while upholding RSA/RCG standards and policy compliance.

We value leadership potential, reliable ownership, and a proactive approach to problem solving within a community-focused hospitality environment.

Qualifications

• 12+ months experience in leading and managing diverse teams in hospitality.
• Strong initiative and ability to make decisions independently.
• Excellent verbal and written communication with team and customers.
• RSA/RCG/ARCG certificates current (required) or in progress.
• First Aid certificate (preferred).

Responsibilities

• Day-to-day management of Club Operations including opening/closing and cash handling.
• Educate customers about events, products, and memberships.
• Train, onboard, and coach new starters.
• Monitor service levels and respond to issues while maintaining quality.
• Support and drive the club's Vision, Mission and Values.

Skills

Leadership

Customer service

Coaching

Team development

Communication

Problem solving

Digital tools

Tools

Office suite

Industry software

Job description

Springwood Sports Club is seeking a dynamic leader to manage daily club operations and develop teams across shifts. You will drive customer experiences, coordinate onboarding, and coach new staff while upholding RSA/RCG standards and policy compliance.

We value leadership potential, reliable ownership, and a proactive approach to problem solving within a community-focused hospitality environment.