Club Duty Manager — Guest Experience & Gaming Ops

Greenbank Rsl Services Club Inc; Hillcrest; On-site; AUD 65,000 - 85,000; Full time

Job summary

Greenbank Services Club invites applications for a Duty Manager to join our established team in Queensland. You will lead daily operations across gaming, dining and events, ensure exceptional member experiences, and mentor staff to uphold high service standards.

The role requires hands-on leadership, flexible weekend availability, and current RSA/RSG certificates with a valid Approved Manager License. Working rights in Australia are essential.

Qualifications

• Proficiency in conflict resolution.
• Experience in employee engagement.
• Eligible to work in Australia.

Responsibilities

• Maintain and develop strong relationships with club members.
• Drive high service standards to maximise guest satisfaction.
• Oversee gaming floor operations and compliance with liquor and gaming regulations.
• Lead and mentor a diverse team and foster a positive workplace culture.
• Coordinate operations across gaming, bingo, food and beverage outlets, and event spaces.
• Address and resolve resident and patron feedback to improve service.

Skills

Conflict resolution

Employee engagement

Education

RSA Certificate

RSG Certificate

Licensed Venue Manager Certificate

Approved Manager License

Job description

Greenbank Services Club invites applications for a Duty Manager to join our established team in Queensland. You will lead daily operations across gaming, dining and events, ensure exceptional member experiences, and mentor staff to uphold high service standards.

The role requires hands-on leadership, flexible weekend availability, and current RSA/RSG certificates with a valid Approved Manager License. Working rights in Australia are essential.