Cloud-First IT Operations Lead (Azure & M365)

Atlis Consulting; Sydney; Hybrid; AUD 130,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellbeing support

Paid parental leave

Reward and recognition program

Job summary

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own our core technology platforms and drive the evolution of our cloud-first environment. You will support Microsoft 365 and Azure, endpoint management, security controls, networking and business continuity.

In this hands-on role, you will lead internal IT operations, contribute to projects, automate processes, strengthen security, and provide escalation support while guiding the IT Support Analyst.

Qualifications

• 5+ years' experience in IT infrastructure, cloud operations or IT support.
• Broad hands-on experience across on-premises, cloud and SaaS technologies.
• Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking.
• Strong customer-focused mindset and excellent stakeholder management.
• Understanding of fundamental cyber security concepts and controls.

Responsibilities

• Lead the management and continuous improvement of our cloud-first technology environment.
• Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
• Monitor and maintain internal networks, internet connectivity, Wi-Fi and telecommunications services.
• Maintain infrastructure standards, documentation, policies and operational procedures.
• Drive continuous improvement across IT services and operational processes.
• Monitor ticket queues and identify and upscale tickets based on severity and impact.
• Resolve complex tickets and escalations from the IT Support Analyst.
• Improve support processes by identifying opportunities and automating repetitive tasks.
• Provide support coverage when the IT Support Analyst is on leave.
• Assist with procuring and provisioning laptops for new starters and conduct first-day IT onboarding sessions.
• Enhance information security policies, standards and procedures.
• Contribute to cyber security operations, including monitoring, incident response, vulnerability management and security investigations.
• Maintain and test backup, disaster recovery and business continuity capabilities.
• Participate in compliance reviews and remediation activities to support ISO 27001 certification and regulatory obligations.
• Manage system patching, configuration management and technology lifecycle activities.
• Maintain asset inventories, technical documentation, disaster recovery procedures and operational records.
• Drive automation, innovation and technology initiatives that improve business efficiency and resilience.
• Collaborate with business leaders to ensure technology services support Altis' strategic and operational objectives.

Skills

IT infrastructure

Cloud operations

Microsoft 365

Azure

Endpoint management

Enterprise networking

Customer-focused mindset

Stakeholder management

Cyber security concepts

Tools

Azure

Microsoft 365

Fortinet NSE

Power Automate

Azure Automation

Microsoft Purview

Entra ID

Defender

Sentinel

Job description

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own our core technology platforms and drive the evolution of our cloud-first environment. You will support Microsoft 365 and Azure, endpoint management, security controls, networking and business continuity.

In this hands-on role, you will lead internal IT operations, contribute to projects, automate processes, strengthen security, and provide escalation support while guiding the IT Support Analyst.