Cloud‑First IT Operations Lead

Altis; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellbeing support

Paid parental leave

Job summary

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own core technology platforms and drive cloud-first evolution. You’ll manage Microsoft 365 and Azure environments, endpoint management, and security controls while guiding IT operations and automation.

You will lead incident resolution, implement new tech, and support ISO 27001 and regulatory obligations. This hands-on role offers collaboration with the Head of IT and CIO in a hybrid work setting.

Qualifications

• 5+ years of experience in IT infrastructure, cloud operations or IT support.
• Broad hands-on technical experience across on-premises, cloud and SaaS.
• Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking.
• Strong support experience and a customer-focused mindset.

Responsibilities

• Lead the management and continuous improvement of our cloud-first technology environment.
• Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
• Monitor and maintain internal networks, internet connectivity, Wi-Fi and telecommunications services.
• Maintain infrastructure standards, documentation, policies and operational procedures.
• Drive continuous improvement across IT services and operational processes.
• Monitor ticket queues and identify and elevate tickets based on severity and impact.
• Resolve complex tickets and escalations from the IT Support Analyst.
• Improve support processes by identifying opportunities and automating repetitive tasks.
• Provide support coverage when the IT Support Analyst is on leave.
• Assist with procuring and provisioning laptops for new starters and conduct first-day IT onboarding sessions.
• Enhance information security policies, standards and procedures.
• Contribute to cyber security operations, including monitoring, incident response, vulnerability management and security investigations.
• Maintain and test backup, disaster recovery and business continuity capabilities.
• Participate in compliance reviews and remediation activities to support ISO 27001 certification and regulatory obligations.
• Manage system patching, configuration management and technology lifecycle activities.
• Maintain asset inventories, technical documentation, disaster recovery procedures and operational records.
• Drive automation, innovation and technology initiatives that improve business efficiency and resilience.
• Collaborate with business leaders to ensure technology services support Altis’ strategic and operational objectives.

Skills

IT infrastructure

Cloud operations

Microsoft 365

Azure

Network administration

Security controls

Automation

Tools

Microsoft 365

Azure

EndPoint management

Enterprise networking

Fortinet NSE

Microsoft Purview/Entra ID/Defender

Job description

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own core technology platforms and drive cloud-first evolution. You’ll manage Microsoft 365 and Azure environments, endpoint management, and security controls while guiding IT operations and automation.

You will lead incident resolution, implement new tech, and support ISO 27001 and regulatory obligations. This hands-on role offers collaboration with the Head of IT and CIO in a hybrid work setting.