Senior Citrix Infrastructure Engineer – Virtual Apps | Multiple locations | NV2

Canberra, Australian Capital Territory, Australia Australian Department of Home Affairs; Canberra; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Australian Department of Home Affairs in Canberra is seeking a Senior Citrix Infrastructure Engineer to administer Citrix remote access and Virtual Apps (CVAD) environments across ACT/NSW/SA. The role requires a Negative Vetting Level 2 security clearance and a hybrid working arrangement with on-site requirements as needed.

The position involves delivering solution designs, configurations, documentation and technical guidance to project teams, ensuring platform stability and service continuity

Qualifications

• Capacity management and planning to ensure service component capacity.
• Technical expertise to apply operational procedures and maintenance routines.
• Investigation of operational issues and proposing improvements.
• Moderately complex programming or scripting for automation and deployment.
• Design of large or complex systems balancing functional and non-functional needs.
• Lead installations and decommissioning projects with quality plans.

Responsibilities

• Administering Citrix remote access and App delivery environments.
• Investigating issues and offering solution options to stakeholders.
• Maintaining and enhancing Citrix platforms and infrastructure.
• Monitoring performance, service health and availability; addressing issues.
• Applying security improvements and remediation activities.
• Supporting change, release and deployment across environments.
• Maintaining documentation and procedures in the knowledge base.
• Providing guidance to project teams and stakeholders.
• Contributing to platform upgrades and service improvements.
• Supporting incident, problem and change management.

Skills

Capacity management

IT Infrastructure

Problem management

Programming / scripting

Systems design

Systems installation

Citrix CVAD

Tools

Citrix StoreFront

Provisioning Services (PVS)

Citrix Workspace

Job description

Senior Citrix Infrastructure Engineer – Virtual Apps | Multiple locations | NV2

Canberra, Australian Capital Territory, Australia Australian Department of Home Affairs – Canberra ACT

Must be able to obtain Negative Vetting Level 2 security clearance.

Location: ACT/NSW/SA (Hybrid).

RFQ Details

• RFQ ID: LH-08224
• Agency: Department of Home Affairs
• Closing Date: Wednesday, 21 October 2026 • 11:59pm, Canberra time
• Estimated Start Date: Monday, 23 November 2026
• Initial Contract Duration: Contract to 30 June 2027.
• Extension Term: 12 months
• Number of Extensions: 2
• Experience Level: Senior - EL1 equivalent
• Security Clearance: Must be able to obtain Negative Vetting Level 2
• Location of Work: ACT, NSW, SA
• Working Arrangements: Hybrid. Flexible working arrangements may be considered afterward, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be on site in State Offices when required or as per business needs. Remote work costs (eg travel, accommodation, utilities, equipment) are the contractor’s responsibility.
• Maximum Hours: 40 hours per week

Job Details

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

Key Duties and Responsibilities

• Administering and supporting the Department’s Citrix remote access and virtual application delivery environment;
• Investigating technical issues and providing solution options to stakeholders and project teams;
• Supporting the configuration, maintenance and enhancement of Citrix platforms and associated infrastructure;
• Monitoring platform performance, service health and system availability and addressing identified issues;
• Implementing platform updates, security improvements and vulnerability remediation activities;
• Supporting change, release and deployment activities across development, test and production environments;
• Managing and maintaining Citrix policies, system configurations and supporting infrastructure components;
• Developing and maintaining technical documentation, operational procedures and knowledge articles, ensuring they are stored in the Department’s recordkeeping repository;
• Providing technical advice and guidance to project teams, business stakeholders and support staff;
• Contributing to platform upgrades, service improvements and infrastructure modernisation activities;
• Supporting incidents, problem and changing management activities to maintain reliable service delivery;
• Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcomes.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

• Solution designs and implementation plan
• Configuration, testing and validation documentation
• Operational procedures and support guidance
• Technical training and knowledge transfer materials
• Citrix knowledge base content, including
• Standard operating procedures
• Support and troubleshooting guides
• Configuration and administration documentation
• Platform maintenance and operational support articles.
• Implementation, upgrade and transition plans where required
• Status reports, risk assessments and technical recommendations
• Documentation to support ongoing operations and service continuity.

All deliverables performed by the specified personnel must:

• be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and
• meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Selection Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

• Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
• IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
• Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.
• Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.
• Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.
• Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.

Desirable criteria

• Experience supporting and maintaining Citrix Virtual Apps and Desktops (CVAD) environments, including virtual desktop, application delivery and profile management services.
• Experience administering and troubleshooting Citrix infrastructure, including StoreFront, Provisioning Services (PVS), Workspace and associated security and access controls.
• Experience working with infrastructure, network, cyber security and project teams to support platform stability, service improvements and technology lifecycle activities.