Cloud Analyst & L1 Support | Azure & End User Tech

CyberCX; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous leave

Health & wellbeing benefits

Career development

Job summary

CyberCX in Canberra is seeking a Cloud Analyst to join our cloud services team. You will provide L1/L2 help desk support for End User Computing and Azure, manage incidents, and optimize cloud resources while upholding security and SLAs.

You will monitor environments, collaborate with customers to tailor cloud solutions, and participate in on-call rotations. This role offers growth in a leading cyber security services provider and exposure to cutting-edge cloud initiatives.

Qualifications

• Relevant certification in, or proven hands-on experience with Microsoft Azure and Microsoft 365, provisioning, managing, and optimizing cloud resources.
• At least 1 year experience delivering help desk within a Managed Services framework, including incident management and SLAs.
• Understanding of cloud security principles (IAM, encryption, firewalls) for multi-cloud environments.
• Knowledge of Desktop environments (VDI) and technologies such as Citrix, Windows, Office 365, AD/Entra.
• Excellent analytical and troubleshooting skills and ability to explain technical concepts clearly.

Responsibilities

• Provide L1 help desk and support for End User Computing and Microsoft Azure cloud infrastructure.
• Manage Level 1 and Level 2 support, incident resolution, and service requests.
• Monitor cloud environments for performance, security, and availability; apply security best practices.
• Engage with customers to understand needs and tailor cloud support solutions.
• Participate in on-call roster per payroll and overtime policies.

Skills

Azure/M365

Help desk

Cloud security

VDI/Citrix

Analytical thinking

Tools

Azure Portal

Job description

CyberCX in Canberra is seeking a Cloud Analyst to join our cloud services team. You will provide L1/L2 help desk support for End User Computing and Azure, manage incidents, and optimize cloud resources while upholding security and SLAs.

You will monitor environments, collaborate with customers to tailor cloud solutions, and participate in on-call rotations. This role offers growth in a leading cyber security services provider and exposure to cutting-edge cloud initiatives.