Cloud Support Technician

Interactive; St Leonards; On-site; AUD 79,000 - 97,000; Full time

Benefits offered by this job

Learning opportunities

Exposure to cutting-edge technologies

Staff benefits and partner discounts

Job summary

Interactive is an Australian end-to-end award-winning IT services provider. We’re a trusted technology partner delivering an integrated suite of managed and professional services.

As a Cloud Support Technician, you will support and enhance our cloud, infrastructure, and endpoint environments. You’ll work hands on across Azure, networking, security, and enterprise systems to ensure stability, performance, and operational excellence.

Qualifications

• Bachelor degree in Engineering/CS/IT.
• Experience supporting cloud platforms (Azure).
• Strong troubleshooting across infrastructure, networking, endpoints.
• Knowledge of incident management, SLAs, IT service frameworks.
• Exposure to VPNs, firewalls, routing, switching.
• Understanding of cybersecurity, patching and vulnerability management.
• Ability to manage multiple priorities and resolve complex issues.
• Strong documentation and communication skills.
• Collaborative mindset across teams and vendors.
• Proactive approach to system optimisation.

Responsibilities

• Administer, configure, and optimise cloud and on-premise systems.
• Investigate and resolve ICT incidents and faults.
• Perform root cause analysis and implement long-term fixes.
• Support network infrastructure (LAN, WAN, VPN, firewalls, routing, switching).
• Manage vulnerability remediation, patching, and security compliance.
• Deploy and maintain applications, endpoints, and system configurations.
• Test system changes and ensure stability before production release.
• Maintain documentation, CMDB records, and knowledge base articles.
• Collaborate with vendors and internal teams on projects and support.
• Participate in a 24x7 on-call support roster.

Skills

Azure

Networking

Incident management

Troubleshooting

Security patching

Documentation

Communication

Collaboration

Continuous improvement

Education

Bachelor of Engineering/ Computer Science / Information Technology

Tools

Azure

Job description

• Learning and development opportunities.
• Exposure to cutting-edge technologies.
• Sydney, St Leonards, NSW location.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

As a Cloud Support Technician, you will play a key part in supporting and enhancing our cloud, infrastructure, and endpoint environments. You’ll work hands on across Azure, networking, security, and enterprise systems to ensure stability, performance, and operational excellence. This is an on-site, full-time role that also participates in a 24/7 on call roster for business-critical systems.

Some Of The Key Things You’ll Do

• Administer, configure, and optimise cloud and on-premise systems.
• Investigate and resolve complex ICT incidents and system faults.
• Perform root cause analysis and implement long-term fixes.
• Support network infrastructure (LAN, WAN, VPN, firewalls, routing, switching).
• Manage vulnerability remediation, patching, and security compliance.
• Deploy and maintain applications, endpoints, and system configurations.
• Test system changes and ensure stability before production release.
• Maintain documentation, CMDB records, and knowledge base articles.
• Collaborate with vendors and internal teams on projects and support.
• Participate in a 24x7 on-call support roster.

What We’re Looking For

• Bachelor of Engineering/ Computer Science / Information Technology.
• Experience supporting cloud platforms (especially Microsoft Azure environments).
• Strong troubleshooting skills across infrastructure, networking, and endpoints.
• Knowledge of incident management, SLAs, and IT service frameworks.
• Exposure to network technologies (VPNs, firewalls, routing, switching).
• Understanding of cyber security, patching, and vulnerability management.
• Ability to manage multiple priorities and resolve complex technical issues.
• Strong documentation and communication skills.
• Collaborative mindset with ability to work across teams and vendors.
• Proactive approach to continuous improvement and system optimisation.

Why choose us?

• Work with some of Australia's most recognised enterprise customers.
• Highly skilled, collaborative team that values expertise and knowledge‑sharing.
• Strong learning culture with personalised development plans.
• Commitment to sustainability and community investment.
• Access to a wide range of staff benefits and partner discounts.

The salary on offer for this role is $87,975.

This role will remain open from 3rd August to 1st September.