Clinical Support Workers

Forensicare; Melbourne; On-site; AUD 68,000 - 74,000; Full time

Benefits offered by this job

Salary packaging

Employee wellbeing benefits

Training and development opportunities

Job summary

Forensicare, Victoria's specialist provider of forensic mental health services, is expanding at Thomas Embling Hospital and recruiting Clinical Support Workers to strengthen hospital operations and support recovery-focused care.

As a Clinical Support Worker you will support multidisciplinary teams, help prevent aggression, perform safety checks and documentation, and work a rotating roster including days, nights and weekends.

Qualifications

• Certificate III in Security Operations or Certificate III in Correctional Practice.
• Strong interpersonal and communication skills.
• Commitment to recovery-oriented and trauma-informed care.
• Ability to build positive relationships and engage effectively with consumers.
• Ability to safely manage occupational violence and aggression.
• Collaborative approach within multidisciplinary teams and strong documentation.
• Experience in mental health, corrections or security environments is advantageous.

Responsibilities

• Support the prevention and management of aggression and violence through proactive strategies.
• Assist with incident response, de-escalation and approved physical interventions under supervision.
• Conduct environmental safety checks and support hospital safety processes.
• Monitor and report behavioural changes to support consumer care and risk management.
• Participate in group programs, activities and recovery-focused interventions.
• Support visitor management and emergency response procedures.
• Maintain accurate documentation and contribute to effective handovers.
• Work collaboratively with multidisciplinary teams, security staff and emergency services.

Skills

Interpersonal communication

Trauma-informed care

Relationship building

Collaborative approach

Computer skills & documentation

Confidentiality & boundaries

Experience in mental health/security

Education

Certificate III in Security Operations

Job description

Clinical Support Worker

Location: Thomas Embling Hospital, Fairfield
Employment Type: Full Time ongoing
Roster: Rotating roster including day, afternoon, night and weekend shifts.

Pay Grade: MHO2
Pay Grade Range: $67,724 to $73,595 plus superannuation and salary packaging benefits.

Join Victoria's Specialist Forensic Mental Health Service

As part of a significant expansion of services at Thomas Embling Hospital, Forensicare is recruiting 11 Clinical Support Workers to strengthen our Hospital Directorate and support the delivery of safe, recovery-focused care.

Forensicare is Victoria's specialist provider of forensic mental health services, supporting people with serious mental illness who are connected to, or at risk of contact with, the justice system through hospital and community-based services.

This expansion presents a unique opportunity to join a growing team and play a critical role in creating safe, therapeutic and recovery-oriented environments for consumers receiving care at Thomas Embling Hospital.

About the Role

As a Clinical Support Worker, you will be part of a dedicated Clinical Support Team deployed across hospital units as required. You will work closely with multidisciplinary teams to support consumer recovery, contribute to hospital safety and assist with the prevention and management of occupational violence and aggression.

This dynamic role is well suited to people who remain calm under pressure, value teamwork and are committed to person-centred care within a secure mental health environment. The position operates on a rotating roster including weekends and night shifts.

Key Responsibilities

• Support the prevention and management of aggression and violence through proactive and responsive strategies.


• Assist with incident response, de-escalation and approved physical interventions under supervision.


• Conduct environmental safety checks and support hospital safety processes.


• Monitor and report behavioural changes to support consumer care and risk management.


• Participate in group programs, activities and recovery-focused interventions.


• Support visitor management and emergency response procedures.


• Maintain accurate documentation and contribute to effective handovers.


• Work collaboratively with multidisciplinary teams, security staff and emergency services.

About You

To be successful, you will have:

• Certificate III in Security Operations or Certificate III in Correctional Practice.


• Strong interpersonal and communication skills.


• A commitment to recovery-oriented and trauma-informed care.


• The ability to build positive relationships and engage effectively with consumers.


• Physical and mental capability to safely manage occupational violence and aggression.


• A collaborative approach and ability to work effectively within multidisciplinary teams.


• Sound computer skills and attention to documentation.


• Understanding of confidentiality and professional boundaries.

Previous experience in mental health, corrections or security environments will be highly regarded.

Why Join Forensicare?

• 11 new opportunities created through hospital expansion.


• Work in Victoria's leading forensic mental health service.


• Be part of a supportive multidisciplinary team.


• Contribute meaningfully to consumer recovery and community safety.


• Access ongoing training and professional development.


• Gain experience in a unique and specialised healthcare environment.


• Salary packaging and employee wellbeing benefits.

Eligibility

• Influenza and Immunisation Evidence


• This position is subject to a Police Check

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.