Clinical Support Team Coordinator

Forensicare; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Forensicare is recruiting a CST Coordinator based at Thomas Embling Hospital in Melbourne. The role leads the Clinical Support Team to deliver responsive clinical support, engagement, early intervention and incident response across a 24/7 operation.

The Coordinator drives evidence-informed, trauma-informed, least restrictive care while partnering with clinical and non-clinical stakeholders to maintain a safe therapeutic environment and support treating teams in preventing violence and aggression.

Qualifications

• Current registration with AHPRA in a relevant discipline (Nursing, Occupational Therapy or Psychology), or eligibility for membership with AASW, with post-registration clinical experience.
• Demonstrated leadership coordinating and supporting multidisciplinary teams, including operational leadership and performance management.
• Demonstrated ability to support risk assessment, safety planning and proactive risk reduction, with commitment to trauma-informed, least restrictive care.

Responsibilities

• Provide day-to-day operational leadership of the Clinical Support Team across a 24/7 operation.
• Lead and promote evidence-informed approaches to preventing, reducing and safely managing clinical violence and aggression.
• Promote safety, de-escalation and proactive risk reduction alongside trauma-informed care principles.
• Coordinate staff, supervision and training to maintain high-quality service delivery.
• Collaborate with multidisciplinary teams on risk assessment, safety planning and complex case responses.

Skills

Clinical leadership

Team coordination

Risk assessment

Trauma-informed care

Operational management

Education

AHPRA registration or eligible (Nursing/OT/Psych)

Job description

Location: Based at Thomas Embling Hospital (May be required to work at other sites from time to time).

Full time - Multiple roles

Forensicare (Victorian Institute of Forensic Mental Health) is Victoria’s specialist provider of forensic mental health services. We deliver recovery-focused programs that support consumers living with serious mental illness or problematic behaviours who are connected to, or at risk of contact with, the justice system, across a variety of settings including community-based services, inpatient units, and secure environments throughout Victoria.

Position Objective

The Clinical Support Team (CST) Coordinator provides operational leadership of the Clinical Support Team at Thomas Embling Hospital, with primary responsibility for leading practices and strategies that prevent, reduce and safely manage clinical violence and aggression. Reporting to the Clinical Supports Manager, the Coordinator leads a team of Clinical Support Leads and Clinical Support Workers to deliver timely clinical support, therapeutic engagement, early intervention, de-escalation and incident response services that enhance safety for consumers, staff and visitors while supporting recovery-oriented care across a 24-hour, seven-day operation.

The Coordinator is responsible for ensuring the CST operates as a proactive and responsive service that supports treating teams to prevent and manage clinical violence and aggression, safely reduce restrictive practices, and maintain a safe therapeutic environment. Working in partnership with key clinical and non-clinical stakeholders, the Coordinator provides visible leadership in promoting relational, operational and environmental security, advancing evidence-informed, trauma-informed
and least restrictive approaches to care, and embedding best-practice approaches to risk reduction and the prevention and management of clinical violence and aggression.

Responsible for the day-to-day coordination of the CST, the Coordinator oversees service delivery, workforce deployment, staff supervision and operational performance. The role strengthens workforce capability through training, clinical education, coaching and support, while fostering a culture of accountability, professionalism and continuous improvement. Working closely with multidisciplinary teams, the Coordinator supports capability development, quality improvement initiatives, incident review processes and the implementation of clinical support strategies that improve safety outcomes across the service.

Key Responsibilities

• Assist the Clinical Supports Manager by undertaking delegated operational, workforce and administrative responsibilities to support service delivery, workforce management and the achievement of team and organisational objectives.
• Provide day-to-day operational leadership of the Clinical Support Team, ensuring the safe, effective and recovery-oriented delivery of clinical support services across a 24-hour, seven-day operation.
• Lead and promote evidence-informed approaches to the prevention, reduction and safe management of clinical violence and aggression through therapeutic engagement, early intervention, de-escalation and proactive risk reduction strategies.
• Promote relational, operational and environmental security principles and support the safe reduction of restrictive practices through trauma-informed, recovery-oriented and least restrictive approaches to care.
• Provide operational leadership, coaching and guidance to staff in responding to incidents, managing emerging risks and maintaining safe therapeutic environments.
• Work collaboratively with multidisciplinary teams to support risk assessment, safety planning and coordinated responses for consumers presenting with complex needs, challenging behaviours and elevated risk.
• Monitor staffing requirements, workforce deployment and service demands, identifying and escalating operational risks, resource pressures and service delivery issues as required

Key Selection Criteria

• Current registration with AHPRA in a relevant discipline (Nursing, Occupational Therapy or Psychology), or eligibility for membership with the Australian Association of Social Workers (AASW), and relevant experience in mental health, forensic mental health or related fields, with post-registration clinical experience.
• Demonstrated knowledge of contemporary forensic mental health practice, including evidence informed approaches to the prevention, reduction and safe management of clinical violence and aggression, and the ability to apply this knowledge in complex clinical environments.
• Demonstrated leadership experience coordinating and supporting multidisciplinary teams, including the ability to provide operational leadership, foster collaboration, manage workforce performance, and promote consistent, high-quality service delivery.
• Demonstrated ability to support risk assessment, safety planning and proactive risk reduction strategies, with a strong commitment to recovery-oriented, trauma-informed and least restrictive approaches to care.
• Proven experience in developing workforce capability through clinical education, coaching, supervision and training initiatives, particularly in relation to the prevention and management of clinical violence and aggression, de-escalation and safe practice.

Please note, applications will be reviewed and accessed as received. Advertising may close earlier than indicated.

ELIGIBILITY

• Influenza and Immunisation Evidence
• This position is subject to a Police Check

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles ofRESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.