Clinical Operations Manager

Kids First Children's Services; Northern Beaches Council; On-site; AUD 120,000 - 130,000; Full time

Job summary

A community-focused health service provider in Northern Beaches seeks a Clinical Operations Manager to enhance team success and family experiences. Responsibilities include supporting clinicians and guiding customer service teams. Candidates should have leadership experience, strong communication skills, and a commitment to care. The role offers a competitive salary package of $120K - $130K plus super.

Qualifications

• Experience leading teams in health, education or community services.
• Strong listening, collaboration and decision-making skills.
• Commitment to values of Care, Kindness, Compassion.

Responsibilities

• Ensure clinicians have the support they need for high-quality care.
• Guide the Customer Service Team for successful client experiences.
• Lead either a clinical or non-clinical track depending on background.

Skills

Leadership in health or education

Empathy and respect

Strong listening and collaboration

Compliance and operational oversight

Effective communication with families

Job description

Overview

Clinical Operations Manager role at Kids First Children’s Services on the Northern Beaches. The role focuses on leading success by supporting the team to deliver sustainable excellence, creating outstanding experiences for children and families, and guiding the practice forward in line with core values of professionalism, integrity and care.

Responsibilities

• Ensure clinicians have the space, structure and support they need to deliver consistent, high-quality care.
• Guide the Customer Service Team to ensure clients, clinicians and the clinic experience success through effective people, services, systems and productivity.
• Lead either a clinical track (with a small caseload of about 20%) or a non-clinical leadership track, focusing the majority of time (about 80%) on guiding and supporting others, depending on background.

About You

This role suits you if you have:

• Experience leading teams in health, education or community services.
• Ability to balance accountability with empathy, kindness and respect.
• Strong listening, collaboration and decision-making skills, with the ability to consider the needs of clients, colleagues and the clinic as a whole.
• Experience supporting staff through meaningful conversations, regular check-ins and growth opportunities.
• Clear, confident and respectful communication with families so every parent and child feels supported.
• Experience overseeing compliance, systems and operational performance.
• Commitment to the values of Care, Kindness, Compassion and Making a Contribution.
• Willingness to work from the Northern Beaches or nearby areas; knowledge of the NDIS is advantageous but not required.

Why Kids First

For almost 19 years, Kids First Children’s Services has supported more than 35,000 children and families. We are an award-winning multidisciplinary practice with psychologists, speech pathologists, occupational therapists and teachers, guided by our core values.

Why You’ll Love This Role

• Earn a competitive salary package of $120K - $130K + super (commensurate with experience).
• Step into a leadership role in an award-winning, community-focused practice.
• Lead both clinicians and a customer service team that families trust every day.
• Work close to home on the Northern Beaches with a balanced, non-burnout culture.
• Play a pivotal role in shaping the next chapter of Kids First Children’s Services.

How to Apply

We’d love to hear from you if you:

• Have leadership experience in an allied health, paediatric community service or education setting.
• Are ready for a leadership role where your skills and values align.
• Want to be part of a practice where your impact is seen every day.

Learn more about this role on our website. Apply now via LinkedIn with your cover letter and CV, or call us for a confidential conversation at [phone].

Please note: This role requires specific skills, industry experience and professional knowledge. If your background does not match our criteria, we will be unable to consider your application.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Management, and Health Care Provider
• Industries: Education

Note: This posting may indicate interest and activity; apply accordingly.