Clinical Instructor

PPD Search; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

PPD Search seeks a Clinical Educator in Melbourne to provide surgical guidance and product support in a hospital setting. The role focuses on educating clinical staff, supporting theatres, and strengthening relationships with hospitals across VIC.

You will work closely with Territory Managers to promote surgical products, identify growth opportunities, and deliver ongoing customer service while traveling regionally as needed.

Qualifications

• Bachelor’s degree from an accredited university preferred.
• Able to operate in an operating theatre/surgical environment.
• Able to translate highly technical concepts for diverse audiences.
• Excellent interpersonal, presentation and listening skills.
• Highly organized with strong time management and customer service mindset.
• Proficient in Windows and MS Office applications.

Responsibilities

• Provide clinical guidance to surgical customers and case support in theatre.
• Deliver education and in-servicing in clinical settings and foster customer relationships.
• Collaborate with Territory Managers to support hospitals and regional accounts.
• Provide surgical procedure and technical product support in surgery.
• Identify customer needs, conduct market analysis and attend cases with sales.
• Address customer concerns and assist with various sales activities as needed.

Skills

Bachelor's degree

Operating theatre/surgical field

Technical communication

Interpersonal skills

Time management

Microsoft Office

Driving license

Travel readiness

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

BENEFITS

• Founded in the 1980’s with over 6000 employees worldwide, this medtech manufacturer is a leading innovator in their niche area of expertise.
• They support healthcare practitioners every day to diagnose and treat patients with confidence.
• Their innovative products are designed to achieve outstanding clinical outcomes through detection, diagnosis and overall treatment of disease.

WHAT YOU WILL BE DOING EACH DAY

• This Clinical Educator role based in Melbourne, covers the whole of VIC, however, primarily looks after the Eastern side of Melbourne.
• The position involves providing clinical guidance to surgical customers, via case support in theatre as well as education and in-servicing in clinical settings. The role heavily involves maintaining and building customer relationships by providing excellent field and product support in a hospital environment.
• The role works very closely with Territory Managers (sales) to support specific territories, hospitals and regional areas to promote all the company’s surgical products to meet established sales objectives and goals.
• You will provide surgical procedure and technical product support in surgery as well as ongoing customer service and identify new business growth opportunities and develop business in the current customer portfolio.
• You will identify customer needs, deliver ongoing market analysis, market intelligence and competition assessment and attend cases, sales calls with sales as required, build rapport, communicate technical products and operations programs to surgeons, physicians, nursing staff, hospital administration, health-care providers, and others as needed.
• You will address customer concerns and elevate calls that require manager involvement and assist with various sales activities as needed.

WHAT EXPERIENCE/SKILLS WILL YOU NEED TO GET THE JOB?

• Bachelor’s degree from an accredited university preferred.
• Be comfortable in an operating theatre/surgical field.
• Demonstrated ability to understand and simplify highly technical or scientific concepts when communicating to others.
• Excellent interpersonal, presentation and listening skills.
• Highly organised, excellent time management + customer service skills.
• Expertise in Microsoft Windows and Office, specifically Outlook, Word, and PowerPoint.
• As this position requires driving during the workday, a valid driving license and satisfactory driving record, as well as a serviceable vehicle available for work use is mandatory (a car allowance is included in the salary package).
• Travel as necessary, which may include 20-30% overnight travel to support regional and interstate customers.