Clinical Care Coordinator (RN) – NDIS & SIL

St James Support Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

St James Support Services in Melbourne is seeking a Clinical Care Coordinator (RN) to oversee clinical care and participant wellbeing across our disability facilities and SIL homes. The role requires nursing leadership, staff supervision, and strong bilingual communication.

You will manage care plans, liaise with healthcare professionals, ensure compliance with NDIS Practice Standards, and drive continuous quality improvement.

Qualifications

• Current AHPRA registration as a Registered Nurse (RN).
• Clinical nursing experience with management or supervisory responsibilities.
• Experience in disability services, SIL or aged care settings.
• Fluent in English and Chinese (written and spoken).
• Strong leadership, communication and organisational skills.
• Current NDIS Worker Screening Clearance or ability to obtain one.

Responsibilities

• Oversee and coordinate clinical care and support services across residential disability facilities and SIL houses.
• Assess participant care needs and ensure appropriate care and support are provided.
• Monitor clinical care quality and ensure individual support requirements are met.
• Prepare, review and maintain NDIS care and funding documentation and reports.
• Coordinate healthcare services and liaise with medical and allied health professionals.

Skills

RN registration

Bilingual English-Chinese

Leadership

Communication

Organisational skills

NDIS Worker Screening

Driver's Licence

Education

RN/AHPRA

Job description

Clinical Care Coordinator (RN) – NDIS & SIL

Clinical Care Coordinator (CCC) – Registered Nurse | NDIS & SIL

Company: St James Support Services

Location: Burwood VIC 3125

Employment Type: Full-Time, Permanent

About Us

St James Support Services is a disability support provider delivering person-centred care through NDIS residential facilities and Supported Independent Living (SIL) services.

We are seeking an experienced and dedicated Clinical Care Coordinator (CCC) to oversee clinical care, staff management, participant wellbeing, and service quality across our disability facilities and SIL houses.

The successful candidate must have current Registered Nurse registration, proven clinical and management experience, previous aged care facility experience, and strong bilingual communication skills in English and Chinese.

Key Responsibilities

Clinical Care & Participant Management

• Oversee and coordinate clinical care and support services across residential disability facilities and SIL houses.
• Assess participant care needs and ensure appropriate care and support are provided.
• Monitor clinical care quality and ensure individual support requirements are met.
• Prepare, review, and maintain NDIS care and funding support documentation and reports.
• Coordinate healthcare services and communicate with relevant medical and allied health professionals.

Staff Leadership & Management

• Lead, supervise, and support nursing staff, Disability Support Workers, and SIL House Team Leaders.
• Monitor staff performance and ensure consistent, high-quality care delivery.
• Provide clinical guidance, staff training, and ongoing professional support.
• Conduct regular site visits and oversee daily care operations across multiple locations.
• Collaborate with administration and rostering teams to ensure appropriate staffing arrangements.

Quality Assurance & Compliance

• Ensure services comply with applicable NDIS Practice Standards and organisational policies.
• Monitor care documentation, incident reporting, and risk management procedures.
• Follow up on incidents, complaints, and identified care concerns.
• Support internal audits, compliance activities, and continuous quality improvement.

Stakeholder Communication

• Maintain effective relationships with participants, families, guardians, and Support Coordinators.
• Liaise with healthcare professionals, allied health providers, and relevant stakeholders.
• Respond to participant and family concerns professionally and promptly.
• Provide regular updates and reports to senior management.

Essential Requirements

• Current AHPRA registration as a Registered Nurse (RN).
• Demonstrated clinical nursing experience.
• Proven management or supervisory experience in nursing, healthcare, disability, or residential care services.
• Previous working experience in an aged care facility is essential.
• Fluent English and Chinese, both written and spoken.
• Strong leadership, communication, and organisational skills.
• Excellent clinical judgement and problem-solving abilities.
• Strong professional documentation and report-writing skills.
• Ability to work independently and oversee care services across multiple locations.
• Current NDIS Worker Screening Clearance, or ability to obtain one before commencing.
• Valid driver's licence.

Highly Regarded

• Previous experience in NDIS disability services or Supported Independent Living (SIL).
• Understanding of NDIS Practice Standards and relevant compliance requirements.
• Experience in clinical governance, quality improvement, and staff development.
• Previous experience as a Clinical Care Coordinator, Care Manager, Clinical Nurse Manager, or similar leadership role.

What We Offer

• Full-time, permanent employment based in Burwood VIC.
• Competitive remuneration based on qualifications and experience.
• A rewarding leadership role within a growing disability support organisation.
• A supportive and collaborative management team.
• Opportunities for professional development and career progression.