Clinic Manager – Radiology | Mount Waverley

Edison Radiology; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flare discounts

Novated leasing

Fitness Passport

Dental discount

Private health insurance

Professional development

Job summary

Edison Radiology in Mount Waverley, Melbourne, invites an experienced Clinic Manager to run the day-to-day operations of a radiology clinic. You will oversee patient flow, admin workflows, billing processes and team development, while building strong ties with referrers and radiology staff.

Join a growing radiology network focused on accurate diagnostics and exceptional patient experience, with opportunities to shape future Edison sites and processes.

Qualifications

• Experience running a radiology practice.
• Strong leadership and team development skills.
• Excellent organisation and time management abilities.
• Outstanding communication and customer service skills.
• Experience managing multiple priorities in a fast-paced environment.
• Strong problem-solving, negotiation and conflict resolution capabilities.
• Proficiency in Microsoft Office and radiology practice management systems.
• Ability to build trusted relationships with referring doctors.
• Understanding of patient administration, Medicare billing, privacy and quality systems.

Responsibilities

• Lead daily clinic operations including patient flow, front-of-house services, bookings, billing and admin workflows.
• Manage, coach and develop a team of administrative staff.
• Build strong relationships with radiologists and modality leads to support high-quality care.
• Drive patient experience and customer service standards with attention to detail.
• Grow referral base by building relationships with referrers in the community.
• Support referrers to access images & reports and host educational events.
• Maintain privacy, Medicare billing, incident reporting and accreditation readiness.
• Coordinate facilities, consumables, supplier relationships and day-to-day site needs.
• Contribute to continuous improvement and scalable processes for future Edison Radiology sites.

Skills

People leadership

Organization

Time management

Communication

Customer service

Multitasking

Problem solving

Conflict resolution

Referrer relationships

Radiology PM systems

Tools

Microsoft Office

Radiology PM systems

Job description

Clinic Manager – Radiology | Mount Waverley

Edison Radiology is a brand new comprehensive, radiologist-led diagnostic imaging clinic opened in Mount Waverley, Melbourne.

This is your opportunity to join from the ground up as we build a radiology clinic network known for accurate, reliable diagnostics with exceptional patient and referrer experience.

The Role

As Practice Manager at Edison Radiology, you will run the day-to-day operation of the Mount Waverley Radiology Clinic. You will be responsible for referral engagement, patient satisfaction, clinic administration, billing processes, some vendor management and team culture. You are highly collaborative, a natural problem solver, understand what it takes to have a successful radiology clinic and operate with a strong bias to action – “getting things done” will be the key to success in this role.

Key Responsibilities

• Lead daily clinic operations, including patient flow, front-of-house services, bookings, billing and administrative workflows
• Manage, coach and develop a team of administrative staff
• Build strong working relationships with radiologists and modality leads to support delivery of high-quality care
• Drive high standard of patient experience and customer service across the clinic, with attention to detail
• Build trusted relationships with referrers in the community, with an aim to grow our referral base
• Drive high standard of experience for referrers, including supporting referrers to access images & reports and organising and hosting educational events
• Maintain strong standards for privacy, Medicare and billing accuracy, incident reporting, documentation and accreditation readiness
• Coordinate facilities, consumables, supplier relationships and day-to-day site requirements
• Contribute to continuous improvement, reporting and scalable processes for future Edison Radiology sites

What We're Looking For

• Previous experience in running a radiology practice
• Strong people leadership and team development skills
• Exceptional organisation and time management abilities
• Excellent communication and customer service skills
• Experience in managing multiple priorities in a fast-paced environment
• Strong problem-solving, negotiation and conflict resolution capabilities
• Proficiency in Microsoft Office and radiology practice management systems
• Ability to build trusted relationships with referring doctors (GPs & specialists) in the community
• Sound understanding of patient administration, medicare billing, privacy, compliance and quality systems

What We Offer

This is an opportunity to make a real difference and be part of a growing business.

• Everyday discounts on groceries, retail, utilities and more through Flare
• Salary packaging options, including novated leasing
• Access to Fitness Passport with discounted gym and fitness memberships
• 20% discount on dental services for employees and immediate family members
• Discounted Medibank private health insurance
• Ongoing learning and professional development opportunities

About the Team

We are building a team that is of high calibre, collaborative and have what it takes to provide exceptional referrer & patient experience. You will work closely with the Lead Radiologist and Chief Radiographer and the broader Edison Radiology team.

Edison Radiology is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages.