Client Success Manager — Hybrid, OTE $130k+

Infinity Group Australia Pty Ltd; Gold Coast City; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Incentives tied to performance

Investment property opportunities

Job summary

Infinity Group Coaching in Gold Coast Southport is seeking a Client Success Manager (Relationship Manager) to build and manage a portfolio of clients and drive financial outcomes.

This is a hybrid role with on-site and remote elements, primarily 9am–5pm, Mon–Fri, with occasional evenings or weekends. Expect virtual interactions about 95% of the time and in-person client meetings at events or HQ.

Qualifications

• Proven experience in relationship management and client success.
• Ability to coach clients toward financial goals.
• Strong empathy, accountability and communication.
• Experience coordinating with internal teams is a plus.

Responsibilities

• Run structured monthly check-ins and annual reviews.
• Hold clients accountable to the strategy they've been given.
• Guide clients through life changes and keep progress.
• Coordinate with Strategy, Brokerage and Property teams for support.
• Spot risks early and take fast action.
• Maintain tight, accurate and compliant records.

Skills

Relationship management

Client success

Coaching

Case management

Account management

Education-focused

Job description

Infinity Group Coaching in Gold Coast Southport is seeking a Client Success Manager (Relationship Manager) to build and manage a portfolio of clients and drive financial outcomes.

This is a hybrid role with on-site and remote elements, primarily 9am–5pm, Mon–Fri, with occasional evenings or weekends. Expect virtual interactions about 95% of the time and in-person client meetings at events or HQ.