Client Success Manager

Storyful; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health & wellbeing

Time off

Parental leave

Birthday leave

Volunteer leave

Career break

Compassionate leave

Access to News Corp products

Job summary

News Corp Australia is seeking a Client Success Manager to drive digital marketing outcomes for a portfolio of enterprise-level clients. You will report to the Client Success Lead and work in a hybrid Sydney-based environment, building strong relationships and delivering tailored strategies across industries.

You will balance high-touch client management with performance optimisation, act as trusted advisor with cross-functional teams, and mentor junior specialists while pursuing retention and

Qualifications

• 1-2 years' experience managing high-value or enterprise accounts in a digital marketing environment preferred.
• Lead through change, mentor team members, and contribute to a high-performance, growth-focused team culture.
• Experience analysing and optimising processes and technology workflows.
• Strong knowledge of and experience in the media and marketing industry.
• Demonstrated ability to engage and influence stakeholders at all levels.
• Comfortable navigating cross-functional teams and driving collaboration for client success.

Responsibilities

• Balance high-touch client management with cross-functional performance optimisation.
• Act as a trusted advisor to higher-tier accounts, drive data-backed campaign success with Trading and Sales teams, mentor juniors.
• Serve as the primary contact for a portfolio of high-value customers, delivering tailored strategies.
• Conduct strategic performance reviews, provide advanced reporting, and maintain strong communications.
• Guide stakeholders through the lifecycle of our digital product suite to support retention and growth.
• Identify and deliver quarterly projects including process improvements, AI adoption, retention initiatives, and reporting/tech enhancements.

Skills

Client management

Stakeholder engagement

Data-driven marketing

Cross-functional collaboration

Mentoring juniors

Job description

What's the role? Are you a dynamic, results-driven professional with a passion for client success? Do you thrive in a fast-paced environment where your creativity and relationship-building skills can shine? If so, we want to hear from you! Reporting directly to the Client Success Lead, the Client Success Manager will play a key role in driving impactful digital marketing outcomes for our clients. As a key member to the Client Success team, you will manage and grow relationships with News Xtend's higher-tier clients - including enterprise-level businesses and key accounts - across a wide range of industries. This position is a 9 month fixed term contract.

Main Responsibilities:

• The focus of this role balances high-touch client management with cross-functional performance optimisation.
• You will act as a trusted advisor to higher-tier accounts, drive data-backed campaign success in partnership with Trading and Sales teams, and actively contribute to the team’s development through the peer mentoring of junior specialists.
• Serve as the primary point of contact for a portfolio of high-value customers, delivering tailored strategies that align with their digital marketing goals.
• Conduct strategic performance reviews, provide advanced reporting, and ensure consistent communication to strengthen client partnerships.
• Act as a trusted advisor to stakeholders, guiding them through the full lifecycle of our digital product suite to support retention and growth.
• Identify and deliver quarterly projects including process improvements, AI adoption, client retention initiatives, new business initiatives, and reporting/technology improvements.

Who are you?

• 1-2 years' experience managing high-value or enterprise accounts in a digital marketing environment preferred.
• Ability to lead through change, mentor team members, and contribute to a high-performance, growth-focused team culture.
• Experience analysing and optimising processes and technology workflows.
• Strong knowledge of and experience in the media and marketing industry.
• Demonstrated ability to engage and influence stakeholders at all levels.
• Comfortable navigating cross-functional teams and driving collaboration for client success.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities. Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family
• Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
• Financial wellbeing - Support on making the most of your money

In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:

• Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
• Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
• Workplace Inclusion and facilities - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply! We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here.

For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.

Category: Client Partnerships

We are proud to be Australia's most impactful media group, we're even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia. With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms. Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.