Client Success Coordinator — Launch Your Media Career

Nine; North Sydney Council; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

18 weeks parental leave

Employee Exclusives program

Digital newspaper subscription

Stan subscription

Job summary

Nine Publishing is seeking an entry-level Client Success Coordinator to drive corporate client satisfaction across print and digital platforms. You will onboard new subscription clients, renew existing accounts, and deliver responsive post-sale support.

Reporting to the Client Success Lead, you will maintain records, assist with growth opportunities, and ensure data accuracy in Salesforce while collaborating with cross-functional teams in a hybrid work environment.

Qualifications

• Clear communication skills with a customer-first mindset.
• Demonstrated ability to identify account growth opportunities.
• Detail-oriented with strong time management.
• Proficiency in MS Office and Google Suite; Salesforce experience is a plus.

Responsibilities

• Onboard corporate subscription clients across print and digital platforms to ensure seamless, timely access.
• Manage and renew existing accounts within the Team Licence portfolio while proactively identifying upselling and growth opportunities.
• Deliver prompt, engaging support for inbound and outbound client enquiries via phone and email.
• Troubleshoot technical access issues and deliver dedicated ongoing post-sale care.
• Maintain accurate client records, user access rights, and publication preferences.
• Drive data accuracy in Salesforce and compile insightful customer satisfaction reports.

Skills

Communication skills

Verbal communication

Written communication

Account growth mindset

Team collaboration

Tools

Salesforce

Job description

Nine Publishing is seeking an entry-level Client Success Coordinator to drive corporate client satisfaction across print and digital platforms. You will onboard new subscription clients, renew existing accounts, and deliver responsive post-sale support.

Reporting to the Client Success Lead, you will maintain records, assist with growth opportunities, and ensure data accuracy in Salesforce while collaborating with cross-functional teams in a hybrid work environment.