Client Services - Training Coordinator

Prestige In Home Care; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday off

Onboarding tailored induction

5 days paid study leave

Volunteer Day

Wellness initiatives

Employee Assistance Program

Retail discounts

Job summary

Prestige Inhome Care in Moorabbin is seeking a Training Coordinator to join the Client Services Team on a full‑time permanent basis. Based at our Moorabbin Head Office, you will coordinate and deliver training, onboarding, documentation, compliance, e‑learning, and system support to help our Client Services teams operate confidently and consistently.

You will also ensure IT initiatives are quality tested for business use and contribute to a culture of continuous improvement and excellent service

Qualifications

• Solid experience in training coordination or learning & development.
• Experience developing training materials and e‑learning content.
• Strong written and verbal communication; ability to facilitate training.

Responsibilities

• Coordinate and deliver training, onboarding, and documentation.
• Maintain Service Delivery materials and documentation.
• IT testing and system support (approx. 20% of role).
• Project support and communication/tracking of issues.
• Training support for Client Services and Case Management teams.

Skills

Training coordination

Learning & development

Communication skills

Time management

Documentation & e‑learning

Tools

CRM

Rostering systems

E‑learning platforms

Job description

• Recognised by AFR BOSS as one of Australia's Best Places to Work in 2024 & 2025
• A role with purpose that makes a positive difference to the lives of our clients
• Full-time permanent position based in Moorabbin with hybrid working

ABOUT US

At Prestige Inhome Care, our purpose is simple: to work together to help people live independently in the comfort and familiarity of their own homes for as long as they are able to. For more than 20 years, we’ve been supporting clients and their families with personalised in-home care that makes a meaningful difference to everyday life.

ABOUT THE ROLE

Due to internal promotion, a full-time permanent opportunity is now available in our Client Services Team as a Training Coordinator.
Based in our Moorabbin Head Office, you will take a key focus on coordinating and delivering the training, documentation, compliance, onboarding, e-learning, and system support functions that enable Prestige Inhome Care's Client Services teams to operate consistently, confidently, and at their best.
You will also ensure our IT initiatives are quality tested in readiness for business use.

Your responsibilities will include:

• Client Services onboarding, induction and skills assessment
• Maintenance of all Service Delivery materials and documentation
• IT testing and system support (approx. 20% of role)
• Project support
• Communication and issue tracking
• Training support for Client Services, Contact Centre and Case Management teams

ABOUT YOU

You will bring solid experience in a training coordination, learning & development or a related role, ideally within aged care, community care, or health services. Experience developing or maintaining operational documentation, training materials, or e-learning content will also be valuable.
In addition, you will have:

• Strong verbal and written communication skills, with the ability to present and facilitate training to groups at all levels
• Excellent time management, organisational and prioritisation skills
• Strong attention to detail and the ability to identify errors, gaps, and improvement opportunities
• A client-centred mindset and continuous improvement focus
• The ability to balance and blend logical reasoning with creativity
• Proficiency in and a willingness to learn various technologies including e-learning platforms, CRM, rostering and client management systems

WHAT'S IN IT FOR YOU

We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running! This back-to-back recognition is a testament to the supportive, empowering, and values-driven culture we’ve built, and continue to build together.

At Prestige, we genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy.

Here’s just some of what you can expect when you join the team:

• Your Birthday Off: Take your birthday off each year because it should be celebrated.
• A Warm Welcome: Experience a tailored onboarding with personalised induction plans.
• Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave.
• Give Back: Access one paid Volunteer Day to make a meaningful impact in your community.
• Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
• Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support.
• Retail Benefits: Discounts with a wide range of retailers nation-wide

At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.