Client Services Support Administration

Inglewood & Districts Health Service; Mildura; On-site; AUD 35,000 - 50,000; Full time

Benefits offered by this job

Novated leasing

Generous salary packaging options

On-site parking

Employee Assistance Program

Welcoming culture

Job summary

Inglewood Districts Health Service in Mildura, VIC, is seeking a friendly, organised Administration Officer to join our Corporate Services team. This role provides reception and administrative support across the organisation while delivering professional service to patients, residents, visitors and staff.

The position is casual with HS1 classification. It offers a supportive culture, onsite parking, salary packaging options, and a focus on customer service and accurate record-keeping.

Qualifications

• Administration or business qualifications with relevant experience desirable
• Health care sector understanding desirable but not essential
• Reception and customer service experience desirable
• Organisational skills and ability to work in a busy environment

Responsibilities

• Provide administrative support to the organisation
• Deliver excellent customer service at reception and over the phone
• Answer, direct and manage incoming calls and enquiries
• Assist with appointment scheduling, transport and fleet bookings
• Process cash handling and related administrative tasks
• Order and maintain office and clinical consumables
• Respond professionally to internal and external enquiries
• Support the management of patient admissions and medical records
• Enter and maintain accurate information in organisational systems
• Assist with filing, storage and retrieval of medical records
• Undertake general administrative duties as required

Job description

Inglewood & Districts Health Service – Mildura VIC

Inglewood & Districts Health Service (IDHS) is situated in the Shire of Loddon and provides services to more than 5,500 residents in the communities of Bridgewater, Inglewood, Korong Vale, Newbridge, Serpentine, Tarnagulla, Wedderburn and surrounding townships.

All IDHS facilities are conveniently located on one site – encompassing urgent care, acute, community and residential aged care.

IDHS also offers a diverse range of services including diabetes education, community and district nursing, counselling, cardiac rehabilitation, planned activity groups, volunteer and strength training programs.

Position Title: Client Services Support Administration

Classification: HS1

Salary range per hour: $30.75 + Casual Loading + superannuation + generous salary packaging options

Employment Type: Casual

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 - 2027

Inglewood Districts Health Service is seeking a friendly, organised and customer-focused Administration Officer to join our Corporate Services team. This role provides administrative support across the organisation while delivering professional reception and customer service to patients, residents, visitors and staff.

Key Responsibilities

• Provide administrative support to the organisation.
• Deliver excellent customer service at reception and over the phone.
• Answer, direct and manage incoming calls and enquiries.
• Assist with appointment scheduling, transport and fleet bookings.
• Process cash handling and related administrative tasks.
• Order and maintain office and clinical consumables.
• Respond professionally to internal and external enquiries.
• Support the management of patient admissions and medical records.
• Enter and maintain accurate information in organisational systems.
• Assist with filing, storage and retrieval of medical records.
• Undertake general administrative duties as required.

About you

• Qualifications in administration/business or a similar discipline and/or extensive administration/secretarial experience at an executive level is desirable
• Understanding of the Health Care Sector Desirable, although not essential.

Culture and Benefits

IDHS prides itself on being an employer of choice and on the support and supervision provided to its staff.

We can offer you the following:

• Generous salary packaging options including access to novated leasing to use pre-tax dollars for a car and associated expenses
• A welcoming & supportive culture
• Dynamic multidisciplinary team
• On-site parking
• Employee Assistance Program

The successful applicant will be required to complete all relevant pre-employment checks, including a National Police Check & Working with Children Check (if required) and comply with Inglewood District Health's Vaccination Policy.

IDHS encourages applications from Aboriginal and Torres Strait Islander peoples. People of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.

For further information about this position, please contact Kirsten Ward – Corporate Services Manager on 03 5431 7***.

We encourage interested candidates to apply promptly, as applications may be reviewed and progressed before the closing date.

Please note that candidates are required to submit a cover letter and CV together with a document addressing the key selection criteria (which can be found on the Position Description). Only candidates that supply this information will be considered for roles at In glewood Districts Health Service.

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