Client Services Specialist – Hybrid Home Care

Churches Of Christ; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Onsite café

Salary packaging up to $18,549 tax‑fee

Free onsite parking

Full-time, permanent position

Job summary

Churches of Christ in Kenmore, QLD is seeking a Client Services Officer to deliver outstanding customer service and administrative support within the Home Assist Secure team. You will help clients remain independent and supported at home, handling inquiries, bookings and documentation.

The role involves fast-paced customer service with a focus on accuracy, compliance and care. Candidates with strong interpersonal skills and a customer-first mindset are encouraged to apply.

Qualifications

• Experience in handling a high volume of calls and client inquiries.
• Ability to receive client feedback and resolve issues.
• Strong data entry accuracy and attention to detail.
• Proficiency with MS Word and Excel.

Responsibilities

• Answer a high volume of inbound and outbound calls, emails and client inquiries.
• Understand and action a diverse range of client requests in a fast-paced environment.
• Receive client feedback and resolve or escalate issues as appropriate.
• Manage records in line with accreditation standards and provide administrative support including compliance reporting.
• Action client, contractor and staff inquiries, referrals, bookings and cancellations.

Skills

Customer service

Administrative support

Data entry

Communication

Problem solving

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

Churches of Christ in Kenmore, QLD is seeking a Client Services Officer to deliver outstanding customer service and administrative support within the Home Assist Secure team. You will help clients remain independent and supported at home, handling inquiries, bookings and documentation.

The role involves fast-paced customer service with a focus on accuracy, compliance and care. Candidates with strong interpersonal skills and a customer-first mindset are encouraged to apply.