Client Services Specialist

Compare Club; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Base + Super + Commission

Award Winning Employer

Job summary

Compare Club is seeking a Client Services Specialist to join our Life Insurance team in Sydney. You’ll build strong relationships with existing customers, help manage and retain life insurance policies, and support clients through updates, premium management, and cancellations.

You’ll handle inquiries with tailored solutions to maximize retention, collaborate with underwriters and case managers, and work with our offshore retention team to ensure smooth outcomes across the policy lifecycle.

Qualifications

• 3+ years of experience in client services, customer care or retention.
• Experience in life insurance or financial services is preferred but not essential.
• Confidence managing complaints and navigating compliance requirements.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Reach out to clients regarding missed payments, renewal notices, and cancellation requests via phone, email, and SMS.
• Provide comparison quotes and assist with new life insurance applications at the client's request.
• Respond to inquiries with tailored solutions to maximize retention and customer satisfaction.
• Build strong working relationships with external underwriters and case managers to streamline outcomes.
• Maintain professional, ongoing relationships with Compare Club members.
• Work closely with internal Life Insurance Specialists and other teams across the business.
• Identify and act on opportunities for cross-sell and upsell within our existing customer base.
• Ensure timely completion of all client-related tasks.
• Collaborate with and support our offshore retention team.

Skills

Client services

Customer care

Retention

Communication

Compliance

Job description

• CBD Location- Close to Public Transport
• Award Winning Employer
• Base + Super + Commission

Compare Club is helping Australians make smarter choices about life insurance, health insurance, and more. As we continue to grow, we're looking for a Client Services Specialist to join our Life Insurance team. In this role, you’ll be focused on building strong relationships with existing customers and supporting them in managing and retaining their life insurance policies.

About the Role

As a Client Services Specialist, you’ll be the go-to person for customers seeking help with their existing life insurance policies. You’ll handle everything from policy updates to premium management and cancellation requests—ensuring our clients stay protected and informed every step of the way.

What You’ll Do:

• Reach out to clients regarding missed payments, renewal notices, and cancellation requests via phone, email, and SMS
• Provide comparison quotes and assist with new life insurance applications at the client's request
• Respond to inquiries with tailored solutions to maximize retention and customer satisfaction
• Build strong working relationships with external underwriters and case managers to streamline outcomes
• Maintain professional, ongoing relationships with Compare Club members
• Work closely with internal Life Insurance Specialists and other teams across the business
• Identify and act on opportunities for cross-sell and upsell within our existing customer base
• Ensure timely completion of all client-related tasks
• Collaborate with and support our offshore retention team

What You’ll Bring:

• 3+ years of experience in client services, customer care or retention.
• Experience in Life insurance or financial services preferred but not essential.
• Confidence managing complaints and navigating compliance requirements
• Strong communication skills and a customer-first mindset

Ready to take your client services career to the next level in a fast-paced, supportive environment?