Client Services, Senior Consultant

Medallia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Medallia, the pioneer in Experience Management, invites you to join the Professional Services team as a Client Services Senior Consultant in Sydney. You will partner with senior decision-makers to design and deliver Medallia Experience Management solutions, translating business needs into technical outcomes.

You will collect requirements, configure the platform, support QA/UAT/launch, and help clients realize measurable improvements in customer experience.

Qualifications

• 3+ years of client management experience with software.
• BA/BS degree with technical experience or equivalent.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.

Skills

Client management

Technical experience

Education

BA/BS

Technical experience

Job description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Function

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, and high tech. As a member of the team, you will partner with senior decision-makers at some of Medallia’s largest clients on a mission-critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, and build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

The Role

As a Client Services, Senior Consultant, you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet our customers’ business needs. You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.

Minimum Qualifications

• 3+ years of experience successfully managing and retaining clients while leveraging software
• Education: BA/BS, with evidence of technical experience or equivalent work experience.

Preferred Qualifications

• Lightning-fast learner and great problem-solver
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrive in a high-growth, fast-paced environment.
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.