Client Services Representative - Analyst

CMC Markets Middle East; Sydney; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Leadership and development program

5 extra annual leave days after 12 mos

Birthday leave

Charity day

Benefits & wellbeing hub

Office perks: free breakfast cereals,咖

Job summary

CMC Markets in Chatswood invites applications for a Client Services Representative. The role focuses on delivering exceptional client service across phone, email, live chat and messaging channels while acting as a brand ambassador for the company.

You will identify opportunities to enhance the client experience and contribute to maintaining the company’s industry-leading reputation, with a flexible schedule between 7:30am and 8:00pm and comprehensive training, including RG146 qualification.

Qualifications

• Strong customer service orientation in a client-centric environment.
• Effective communication in English and Mandarin, both written and spoken.
• Ability to remain resilient and adaptable in a high-volume call centre.
• Eligibility to work in Australia permanently.

Responsibilities

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service to keep clients engaged.
• Identify opportunities to improve the client experience and satisfaction.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Skills

Customer service orientation

English and Mandarin communication

Resilience in high-volume environment

Willingness to learn

Job description

If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that's growing with you, by global expansion and product offering.

As a Client Services Representative at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award.

Based in our vibrant Chatswood office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway.

Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting‑edge trading platforms, learning from industry professionals who are passionate about your growth.

This is a full time permanent opportunity offering a salary of $60,000 plus superannuation.

Why you'll like working here

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.
• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration: We believe that great things happen when smart people work together, that's why we've made the decision to work five days in the office.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Office perks: Monthly rewards & recognition, help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you're into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls, and so much more!

What you'll be working on

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 7:30am and 8:00pm.

Your experience and expertise directly impacts the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

You’ll possess a strong customer service orientation and thrive in a client‑centric environment.

Demonstrate passion and enthusiasm for the financial services industry.

Communicate effectively in English and Mandarin, both verbally and in writing.

Show resilience and adaptability in a high-volume call centre setting.

Eligibility to work in Australia permanently.

Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

We look forward to hearing from you!