Client Services & Reception Specialist - Flexible, Impactful Admin

Brisbane Housing Company; Brisbane; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellbeing program and wellbeing day

Professional development budget $2,000

Flexible work options

Novated leasing options

Job summary

Brisbane Housing Company (BHC) is seeking a friendly Client Services Administrator to join our central Brisbane office. You will manage front desk duties, answer calls, and provide administrative support to the Tenancy and Resident & Communities teams, helping deliver a smooth, client-focused service to tenants and visitors.

Reporting to the Senior Manager - Tenancy and Retirement Operations, you will coordinate mail, keys, and files, maintain records, participate in WHS training, and assist

Qualifications

• Experience in front desk and reception roles.
• Strong communication and confidentiality.
• Ability to multi-task and manage multiple inquiries.

Responsibilities

• Front Desk Management: open/close reception, greet visitors.
• Call handling and note-taking, direct calls appropriately.
• Key management, mail handling, vehicle coordination.
• Provide backup support for the Office Coordinator and team cover.
• Assist with WHS training and duress procedures.
• Maintain tidy reception and meeting rooms; arrange catering as needed.
• Provide admin support to Tenancy and Communities teams.

Skills

Reception/front desk

Call handling

Professional communication

Confidentiality

Empathy and resilience

Organisational skills

Driver license

Job description

Reception / Administration Assistant – make a difference!

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and key workers and have a strong growth mindset – we are pushing the envelope to turbocharge the provision of affordable housing to meet this housing crisis. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

Due to an internal promotion, an exciting opportunity presents for anexperiencedreception and administrative professional to join us as our Client Services Administrator. In this varied role, you will welcome our tenants, support our Operations Team and the wider organisation. Your strengths in reception, call handling and administration will help ensure a seamless customer service experience to our tenants and support smooth day-to-day running of our teams.

Reporting to the Senior Manager - Tenancy and Retirement Operations, the Client Services Administrator provides reception and phone-based customer service to clients and visitors, along with administrative and general office support to the Tenancy and Resident & Communities teams.

Our office is based in central Brisbane within easy walking distance from Central Station at BHC’s modern offices at 333 Ann Street, with the majority of BHC's portfolio currently located in the inner city and north Brisbane.

What we are seeking:

At least 2 years previous reception / front office

Well cultivated and confident call handling experience (switchboard operator experience will be well regarded)

Professional manner and personal presentation

Polished and professional communication, with utmost attention to maintaining appropriate confidentiality

Well-developed skills to set boundaries with empathy, and maintain personal resilience

Strong organisational skills and ability to multitask efficiently

Driver license required, for driving automatic company cars

What you’ll be doing:

Front Desk Management: Open and close the reception area, greeting visitors with a professional, friendly demeanour.

Call handling: Efficiently handle non-client and overflow calls, take accurate notes, and direct calls swiftly and appropriately

Key management, mail handling, company vehicle coordination

Coverage: Assist with cover for other team members of the Client Services Hub during breaks, leave, and absences, and provide backup support for the Office Coordinator, who is responsible for the smooth running of the office premises.

Safety and Compliance: Participate in WH&S training and duress procedures

General housekeeping: Ensure reception and meeting rooms are always clean and tidy,and organising catering support for team eventsas required

Administrative Support:

Provide timely and accurate administrative support to the Tenancy and Communities teams, including projects, data entry, grants administration, client applications processing

Monitor and respond to various email inboxes

Maintain records for Operations, including archiving, file creation, filing, and database maintenance

For aPosition Descriptionwith more information, we invite you to visit the Careers section of our website

Why join our team?

At BHC there is a clear focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term.As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

Your wellbeing matters to us. You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, a holistic wellbeing program for staff and their families including nutritional and financial support, legal guidance and counselling, and a market-leading gender-neutral parental leave policy offering up to 14 weeks’ full pay in addition to government paid parental leave to support equality and inclusivity. At BHC we have a shared commitment to a work environment where everyone can belong. We are proud to have an employee led committee, BRIDGE (Belonging, Respect, Inclusion, Diversity, Growth and Equity) who actively support the priorities that are important to our staff.

The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

To apply

Please apply including your resume and cover letter (addressed to our Talent Partner, Jessica)detailing how you meet the position requirements. Even if you meet most but not all, we still would love to hear from you.

Every application we receive is reviewed by our Talent Acquisition Team, never by AI.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

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