Client Services Officer - Rotational Lead

ALS; Stafford; On-site; AUD 70,000 - 90,000; Full time

Job summary

ALS is seeking a Client Services Officer - Rotational Lead to join the Client Services team within the Environmental division in Stafford, Brisbane. You will provide technical and analytical guidance while coordinating project delivery and client communications.

Key focus on exceptional customer service, multi-tasking, and collaboration with internal stakeholders to meet client priorities and safety standards.

Qualifications

• Customer-focused with quality service attitude.
• Strong attention to detail and ability to deliver high-quality work.
• Proficient in MS Office and able to multitask.

Responsibilities

• Greet and support clients using phone, email and in-person interactions.
• Promptly respond to inquiries and manage client communications professionally.
• Coordinate sample dispatch and liaise with internal teams for timely service delivery.
• Prepare quotations and assist with tender/EOI processes.
• Support adherence to lab safety protocols and quality management systems.

Skills

Customer focus

Attention to detail

MS Office

Multitasking

Autonomy with team collaboration

Communication skills

Time management

Flexibility with hours

Learning mindset

Laboratory safety awareness

Tools

MS Office

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

ALS is seeking a Client Services Officer - Rotational Lead to join the Client Services team as part of our Environmental divisionin Stafford, Brisbane.

The ALS Client Services team work closely with our clients, providing quality service in the form of technical and analytical advice as well as facilitating project delivery through effective communication and project management.

The day to day

Responsibilities include but are not limited to:

• Greet and support clients’ needs leveraging phone, email and face to face service and communication skills
• Promptly answer phone calls and emails professionally to support client enquiries
• Liaising with the bottle dispatch team to complete tasking of client container order requests
• Preparation of quotations through the LIMS and assisting with tender and expressions of interest preparation
• Coordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received
• Working with internal stakeholders to complete investigations through the ALS Quality Management System
• Occasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up
• Liaise with clients (internal and external) regarding sample submissions and related queries
• Join and nurture a team culture to best support each other and our clients’ priorities.

The essentials

The successful candidate will possess the following skills and abilities:

• A positive, responsive customer focus and quality service attitude with a professional attitude
• A strong passion and interest in learning
• Strong, consistent attention to detail and a commitment to delivering high quality work without compromise
• Excellent computer skills including MS Office suite
• An ability to multitask, to process multiple concurrent requests efficiently and accurately
• An ability and interest in working autonomously, whilst leveraging and investing in team connection and priorities
• An understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazards
• Excellent communication, organisational and time management skills
• Solutions driven & hard working
• Ability to absorb and retain high levels of information
• High level of flexibility regarding hours/availability

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.