Client Services Coordinator

ALS; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

ALS, based in Smithfield, NSW, is seeking a capable professional to lead the Client Services and Bottle Dispatch teams while ensuring premier client support. The role combines client services with laboratory operations knowledge in a state-of-the-art facility.

You will manage daily workflows, coordinate couriers, prepare monthly service reports for major clients, and maintain strong relationships with customers. A science background and leadership experience are essential to succeed.

Qualifications

• Diploma or degree in science is essential.
• Demonstrated team leadership and ability to coordinate tasks across teams.
• Excellent communication skills, written and oral.

Responsibilities

• Lead and develop the Client Services and Bottle Dispatch teams.
• Coordinate couriers and manage daily workflow.
• Prepare monthly service reports for major clients and projects.
• Communicate with clients via phone and email.
• Maintain relationships with clients and promote ALS initiatives.
• Use LIMS to manage contact details and invoicing.

Skills

Team leadership

Excellent communication

Planning & project monitoring

Client service

Cross-team collaboration

Prioritization

Attention to detail

Decisiveness

Education

Science degree or diploma

Tools

LIMS

Job description

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Role

We are looking for someone with experience or technical knowledge in client services, laboratory operations and sample receipt, who is ready to take the next step in their career.

Based at our brand-new state of the art laboratory in Smithfield , your primary responsibilities will include delivering exceptional support to our existing client base, as well as providing leadership and development to the Client Services and Bottle Dispatch teams.

This is a full-time position - Monday to Friday 09:00am - 5:15pm

Your day-to-day responsibilities will include:

• Client and Customer Service

• Leadership and development of the Client Services and Bottle Dispatch teams.

• Co-ordination of couriers

• Facilitating the resolution of client queries in a timely and professional manner.

• Preparation and review of monthly service reports for major clients and projects.

• Communicating to clients via phone and email.

• Face-to-face meetings to maintain existing relationships with our clients and ensure overall compliance with ALS initiatives, including actively marketing the services of the laboratory.

• Manage daily workflow, including delegation and coordination of tasks.

• General administration tasks including using LIMS to manage contact details and preparing invoices.

• Liaise with BD, Quality, Technical and Laboratory Managers to keep them up to date with client changes /requirements.

The Essentials:

• Demonstrated team leadership skills and ability to coordinate tasks, network and work collaboratively.

• Diploma or degree in science is essential

• A positive client focus and quality service attitude.

• Team orientated with ability to collaborate across different teams.

• Confidence to be decisive, making independent decisions and prioritising tasks.

• A focus on quality with good attention to detail.

• Skills in planning and project monitoring.

• Ability to develop strong external and internal working relationships.

• Excellent communication skills, written and oral.

• Demonstrated ability to work under pressure and to deadlines.

• Previous client service or management experience.

• Laboratory experience and technical ability would be ideal but is not essential.
  

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.