Client Services Officer

CENTRECARE; Western Australia; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Casual loading 25%

Discounted corporate health cover (BUP

Medibank Private

Professional development and training

Insurance cover to and from work

Employee Assistance Program

Cultural Leads support for Aboriginal/

Job summary

Centrecare is seeking a Casual Client Services Officer to operate across six Perth metropolitan locations. You will be the front desk, handling inquiries by phone and in person, assisting with appointments and general administration. Shifts include 9am–5pm, with occasional 12pm–8pm blocks.

Join a not-for-profit delivering counselling, support and training services. Prior experience in busy admin and robust customer service is essential, enabling compassionate client support across branches.

Qualifications

• Minimum Certificate III in Business Administration, Community Services or similar.
• Flexible and reliable availability to work Monday to Friday 9am–5pm, with potential evening shifts.
• Must be available to work blocks of shifts (e.g. 2–3 weeks leave cover).
• Minimum 12 months experience in busy administration/client services environment.
• Strong knowledge of Microsoft programs and willingness to learn internal booking/records systems.

Responsibilities

• Be the first point of contact for clients at the branch.
• Manage phone lines and multiple calendars for bookings.
• Work in a busy environment, handling multiple queries with compassion and professionalism.
• Attend to general enquiries and administration duties; refer to other branches/agencies as needed.
• Exercise sound judgement, confidentiality and sensitivity when providing secretarial support.

Skills

Written communication

Verbal communication

Customer service

Organisation

Confidentiality

Education

Certificate III in Business Administration or Community Services

Tools

Microsoft Office

Booking/records systems

Job description

• Casual position working across six Perth metro locations
• Experienced first point of contact reception admin
• Flexible quick learner to join the casual pool team

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

Client Services Officer position towork across Centrecare's sixPerthmetropolitanlocations.

This is a casual position covering employees personal and annual leave.

Based at the front desk, this first point of contact role will attend to enquiries over the phone and in person, assist with appointment bookings and the administration duties of each branch you work at. We require strong customer service, reception, administrative, and organisational skills to provide a positive impact to our clients and the office.

Office hours are Monday to Friday 9am-5pm; shifts may vary between 9am-5pm, including block shifts of 2-3 weeks and may consist of an evening shift 12pm-8pm when required.

• First point of contact for clients when they arrive to the branch.
• Manage phone lines as they come in andmultiple calendars for appointment bookings.
• Work in a busy fast paced environment, whilst handling multiple queries at once, in a compassionate and professional manner forclients who are in need of our service.
• Attend to general enquiries, administration duties and provide assistance to clients, including referring to other branches or agencies.
• Exercise sound judgement, initiative, confidentiality and sensitivity when providing secretarial support where possible.

Selection Criteria

• Minimum Cert III in Business Administration, Community Services or similar.
• Flexible and reliable availability to work across Monday to Friday between 9am - 5pm including an evening shift 12-8pm when required.
• Must be available to work blocks of shifts (e.g. 2-3 weeks leave cover).
• Minimum 12 months previous experience in a busy administration/client services environment.
• Strong knowledge across Microsoft programsand a willingness to learn internal booking and records systems.
• Quick learner with excellent written and verbal communication skills with the ability to always communicate in a professional and courteous manner.
• Competent in performing duties and adapting to working at different branch locations across the north and south metropolitan area.
• Current National Police Certificate (with 12 months validity).
• WA Driver's licence and access to a reliable vehicle.
• Casual loading of 25%
• Discounted corporate health cover provided for by Bupa and Medibank Private
• Access to professional development and training
• Insurance cover to and from work
• Employee Assistance Program
• Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads

Your availability must align with our above criteria.

Position closes: 2 December 2026

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

Should you have any queries, please contact Human Resources on [phone]

Children feel Valued, Heard, and Safe:

Safeguarding children and young people is everyone's responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart:

We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. AllCentrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads.

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