Client Services Officer

Centrecare; City of Kalgoorlie-Boulder; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Accommodation support

Salary packaging

Annual leave loading

Extra leave days pro rata

Employee assistance program

Insurance coverage

Job summary

Centrecare in Kalgoorlie is seeking a diligent Administrative Assistant to join the front-line of our Kalgoorlie branch. You will manage daily admin tasks, coordinate calendars, answer calls, and support multiple services across the team.

Requirements include a Certificate III in Business Administration or higher, strong computer skills, and the ability to work both independently and as part of a team. This full-time role offers salary packaging and accommodation support for eligible staff.

Qualifications

• Min. Certificate III in Business Administration.
• Demonstrated experience responding to customers and clients as the first point of contact within an organisation.
• Ability to oversee the day‑to‑day operation of an office and associated equipment and supplies.
• Ability to take high-quality minutes of meetings.
• Excellent computer skills including data entry and typing.
• Ability to work as part of a team and independently.

Responsibilities

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Handle multiple queries and follow procedures for multiple services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

Skills

Calendar management

Multi-line phone

Data entry

Team collaboration

Education

Certificate III in Business Admin

Job description

• Min. Certificate III in Business Administration
• Accommodation support of $300 per week for 12 weeks
• Full time permanent position based in Kalgoorlie

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West region.

The Role

Working in a small team, this role is the first point of contact for all clients and enquiries and will attend to the general administration duties of the Kalgoorlie branch. We require someone with strong administrative and organisational skills to provide a positive impact to the team and office.

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Ability to handle multiple queries and follow procedures for multiple different services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

About You

• Certificate III or higher in Business, Business Administration or other relevant fields.
• Demonstratedexperience responding to customers and clients as the first point of contact within an organisation to include operating a multi-line telephone system.
• Ability to oversee the day‑day operation of an office and associatedequipment and supplies
• Ability to take high-quality minutes of meetings.
  
• Excellent computer skills to include data entry and typing.
• Ability to work as part of a team andindependently.
• Regional zone allowance included in annual salary.
• Accommodation support of $300 per week for 12 weeks.
• Salary packaging options up to $15,900, increase your take home pay.
• Annual leave loading at 17.5%.
• Extra 10 days leave per year pro rata.
• Access to professional development and training.
• Discounted corporate health cover provided for by Bupa and Medibank Private.
• Insurance cover to and from work.
• Employee Assistance Program.
• Management Supervision.
• Aboriginal staffprovided with cultural support through the Cultural Leads.

Children feel Valued, Heard, and Safe: Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.

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