Client Services Officer

Australian Laboratory Services Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Australian Laboratory Services Pty Ltd (ALS) is seeking a dedicated Client Services Officer to join our brand-new Smithfield Laboratory in Sydney. You will deliver technical and analytical guidance to clients and manage project communication to ensure timely delivery.

This full-time role runs Monday to Friday, 9:00 AM to 5:15 PM, and emphasizes client relationships and accurate project coordination. The position requires proactive service orientation, strong organisation, and proficiency with MS

Qualifications

• Experience in providing client-focused technical guidance.
• Ability to manage multiple client projects and priorities.
• Strong communication and interpersonal skills across teams.

Responsibilities

• Build and maintain strong relationships with new and existing clients, providing timely responses, follow-up and technical guidance, including method selection.
• Collaborate with internal teams to ensure client projects are communicated, prioritised and delivered accurately and on time.
• Prepare quotations, tenders, expressions of interest, monthly service reports, quality plans, project information sheets and work instructions.
• Promote ALS services through client engagement, site visits, conferences, trade exhibitions and marketing activities.

Skills

Client relations

CRM software

MS Suite

Communication

Education

Bachelor of Science (Chemistry/Science) or related

Tools

MS Excel

CRM system

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Role

ALS Environmental is seeking a full-time Client Services Officer to join our team at our brand-new Smithfield Laboratory. We work closely with our clients to provide quality technical and analytical advice as well as facilitating project delivery through effective communication and project management. We’re looking for a self-motivated and proactive learner who understands business and client requirements and who is confident to advise clients on the technical aspects of Environmental analysis. This is a permanent opportunity, Monday to Friday 9:00 AM to 5:15 PM.

The Day to Day

• Build and maintain strong relationships with new and existing clients, providing timely responses, follow-up and technical guidance, including method selection.
• Collaborate with internal teams to ensure client projects are communicated, prioritised and delivered accurately and on time.
• Prepare quotations, tenders, expressions of interest, monthly service reports, quality plans, project information sheets and work instructions.
• Promote ALS services through client engagement, site visits, conferences, trade exhibitions and marketing activities.
• Coordinate client and project requirements, including sample pickups, container orders, invoice queries, project monitoring and sample receipt activities.

The Essentials

• Proactive and driven by a strong desire to deliver an exceptional client experience.
• Adept at organisation and multitasking to juggle competing priorities.
• Demonstrate professionalism and thrive in a front-facing environment.
• A strong proficiency in computer applications (MS Suite, industry-based) and CRM applications.
• Experience in Laboratories and/or Bachelor of Science (Chemistry/Science or similar) desirable but not essential.
• A demonstrated interest or personal hobby in areas such as computer building, circuitry, automation, Excel macros, scripting, or 3D printing.
• Coding or programming capability (e.g. VBA, Python, R, SQL or similar) - desirable but not essential.
• Exposure to or interest in robotics, AI, process automation or digital optimisation - desirable but not essential.
• Experience in a similar commercial laboratory (desirable).

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do. With over 20,000 team members across 70 countries, you’ll be part of a global network.