Client Services Officer

Small Animal Specialist Hospital; Northern Beaches Council; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Roster flexibility

Parental leave

24/7 support

Service discounts

On-site parking

Modern facilities

Job summary

Small Animal Specialist Hospital (SASH) Balgowlah is seeking a warm, professional Client Services team member to join our 24/7 veterinary emergency and referral facility on a part-time or casual basis.

You'll work across a rotating roster (7am–10pm currently) performing front-of-house duties, managing high-volume calls, booking appointments, liaising with the clinical team, and handling payments and insurance claims while delivering exceptional client service.

Qualifications

• A minimum of 2 years’ experience in a high-volume reception or administration-based position.
• Availability across a rotating 7 day roster.
• Proven ability to take initiative and prioritise tasks effectively.
• Display a professional and empathetic demeanor.
• Excellent communication skills both written and verbal.

Responsibilities

• Front of house duties (greeting clients and managing waiting rooms).
• Managing a high-volume of calls and emails across multiple systems.
• Coordination and booking appointments.
• Liaison between clients and the clinical team.
• Handling of cash, EFTPOS and other payments, including processing insurance claims.
• Requesting results, samples and other documents from third parties.

Skills

Customer service

Reception experience

Multi-system coordination

Job description

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across four Sydney locations. At SASH, our team are committed to providing exceptional care and services to pets, their families, and the veterinary community.

SASH Balgowlah provides 24/7 emergency and specialist veterinary care for pets across Sydney's Northern Beaches and surrounds.

We're currently seeking a warm, professional, and highly organised individual to join our Client Services team in a part-time or casual capacity.

As part of a 24-hour specialist and emergency hospital, you'll work across rotating roster, where no two days are ever the same. Currently, our Client Services department operates between 7:00 am to 10:00 pm.

About the Role:

We are looking part time or casual team members, with availability between 7am to 10pm. As a 24-hour facility, this team will be working a mixture of shifts including evenings and weekends. Your key responsibilities will include:

• Front of house duties (e.g. greeting clients and managing waiting rooms)
• Managing a high-volume calls and emails across multiple systems.
• Coordination and booking appointments.
• Liaison between clients and the clinical team.
• Handling of cash, EFTPOS and other payments, including processing insurance claims.
• Requesting results, samples and other documents from third parties.

About You:

This role will suit a team player who is passionate about animals and providing excellent customer service. As a successful applicant you will demonstrate:

• A minimum of 2 years’ experience in a high-volume reception or administration-based position
• Availability across a rotating 7 day roster
• Proven ability to take initiative and prioritise tasks effectively
• Display a professional and empathetic demeanor
• Excellent communication skills both written and verbal

What’s in it for you?

• Competitive hourly ratesand roster flexibility to supportwork life balance
• SASH paid parental leave for ALLnew parents including IUI and IVF
• Confidential 24/7 support including; mental health, legal, financial, career, nutrition aid.
• Enjoy veterinary servicediscounts and team eventsthroughout the year
• On site parking, close to shops and cafes, modern gold-standard facilities!

If you're inspired by values like Care, Integrity, Teamwork, and Excellence,we'd love to hear from you.