Client Services Officer

McConachie Stedman; Kingaroy; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Ongoing training and development

EAP

Employee discounts

Job summary

McConachie Stedman is seeking a Client Services Officer in Kingaroy to be the friendly first point of contact for the office. You will support the Business Services team with administrative tasks and client communications, ensuring smooth operations and strong client relationships.

The role offers varied duties, from coordinating appointments to preparing client documentation and lodging regulatory forms, with opportunities for growth in a supportive local firm.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Professional and friendly approach.
• Willingness to learn and contribute to a team environment.
• Current driver’s license and reliable vehicle.

Responsibilities

• Managing reception and welcoming clients and visitors.
• Answering and directing phone calls.
• Proactively managing client communications and preparing client documentation.
• Liaising with clients to obtain information, resolve queries and maintain strong relationships.
• Managing client records and onboarding processes.
• Preparing and lodging ATO registrations and forms.
• Lodging ASIC forms and maintaining company registers.
• Processing client correspondence via post, email and secure online platforms.
• Scheduling appointments and supporting workflow processes.
• Providing general administrative support, including scanning, filing and data entry.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Professionalism

Willingness to learn

Driver’s license

Job description

Are you organised, motivated and passionate about delivering exceptional service? Do you enjoy building meaningful relationships and being at the heart of a busy, supportive team?

Join McConachie Stedman as our next Client Services Officer in Kingaroy. This is more than an administration role. It's an opportunity to become an integral part of a trusted local firm that values people, collaboration and outstanding client experiences. As the welcoming face of our office, you'll play a key role in supporting clients and colleagues alike while enjoying a varied and rewarding position where no two days are the same. If you're looking for a workplace that genuinely invests in its people, encourages growth and recognises the value you bring every day, we'd love to hear from you.

About Us

At McConachie Stedman, our purpose is Build Better Futures for our clients, our people and our communities. We are a team of accountants, advisors and financial specialists providing proactive advice and exceptional service to businesses and individuals across Southern Queensland.

Our Kingaroy office is a small, boutique office located in the heart of town with convenient parking, offering the support of a close-knit local team backed by a larger multi-office firm.

About the Role

You will be the first point of contact for our Kingaroy office while providing administrative support to our Business Services team.

Key responsibilities include:

• Managing reception and welcoming clients and visitors
• Answering and directing phone calls
• Proactively managing client communications and preparing client documentation
• Liaising with clients to obtain information, resolve queries and maintain strong relationships
• Managing client records and onboarding processes
• Preparing and lodging ATO registrations and forms
• Lodging ASIC forms and maintaining company registers
• Processing client correspondence via post, email and secure online platforms
• Scheduling appointments and supporting workflow processes
• Providing general administrative support, including scanning, filing and data entry

About You

• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• A professional and friendly approach
• A willingness to learn and contribute to a team environment
• A current driver's licence and reliable vehicle
• Previous administration, reception, client service or professional services experience will be highly regarded but is not essential.

What We Offer

• Competitive remuneration
• Ongoing training and career development opportunities
• Genuine flexible working arrangements to support work-life balance
• A supportive and collaborative team environment
• Employee Assistance Program (EAP)
• Employee discounts program

If you're looking for a rewarding role with a firm that values its people, supports career development, and offers genuine workplace flexibility, we'd love to hear from you.