Client Services Officer

The Alfred Foundation; City of Melbourne; On-site; AUD 55,000 - 65,000; Part time

Benefits offered by this job

Salary packaging

Onsite parking

Fitness Passport membership

ProSport memberships

Childcare services

Job summary

Bayside Health is seeking a Client Service Officer at Melbourne Sexual Health Centre to support the clinical team and clients with reception, appointments, and administrative tasks. Role includes data entry, billing support, and medical records management within a busy public health setting.

The Administration Team hours are Monday – Friday 8:30am to 5:30pm, located at Melbourne Sexual Health Centre in Carlton.

Qualifications

• Face-to-face client/patient/customer service experience.
• Experience providing reception and administrative support in a health care setting.
• Demonstrated data entry accuracy.
• Proven computer literacy and experience with computer technology.
• Eligibility to qualify for a Medicare PRODA account.

Responsibilities

• Provide reception, appointments and switchboard support.
• Perform COVID Entry Point Screening, data entry and medical records management.
• Maintain client communication and assist billing processes.
• Provide administrative support to clinical and research staff within the Centre.

Skills

Face-to-face service

Reception & admin

Data entry accuracy

Computer literacy

Medicare PRODA eligibility

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed term position until June 2027 with potential ongoing
• Part time (64 hours per fortnight)
• Managers and Administrative Workers Grade 1 Level 1-5 (HS1-HS17)
• Located at Melbourne Sexual Health Centre

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed term position until June 2027 with potential ongoing
• Part time (64 hours per fortnight)
• Managers and Administrative Workers Grade 1 Level 1-5 (HS1-HS17)
• Located at Melbourne Sexual Health Centre
• Great staff benefits!

The Department

Melbourne Sexual Health Centre (MSHC), a specialised unit for the diagnosis and treatment of sexually transmitted infections (STIs), is located in Carlton. It is part of the Medical Specialties Directorate of Alfred Health. It has an established reputation for clinical excellence and innovation through its research.

MSHC provides screening, testing, counselling, information, referral, health education and clinical management of STIs including HIV/AIDS and Hepatitis C. It is reputed as a global leader in sexual health with ongoing active focus on post-graduate training and education, clinical consultancy and research. The staff of approximately 100 includes Infrastructure support, Counsellors, Doctors, Nurses, Researchers and post graduate students.

The Role

A Client Service Officer at Melbourne Sexual Health Centre provides a full range of administrative services to support the clinical team and the clients attending for care. The Client Services role encompasses reception, appointments, switchboard, COVID Entry Point Screening, data entry, medical records management, client communication, billing and providing administrative support to clinical and research staff within the Centre. The Administration Team hours of work are Monday – Friday 8:30am to 5:30pm.

Skills And Experience Required

• Demonstrated successful face to face client/patient/customer service experience
• Prior successful experience in providing reception and administrative support functions in a health care setting
• Demonstrated data entry accuracy
• Proven computer literacy and experience in the effective use of computer technology
• Eligibility to qualify for a Medicare PRODA account

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

Applications close 11pm AEST, Sunday, 20 September 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.