Administration Officer

Alfred Health; City of Melbourne; Hybrid; AUD 52,000 - 66,000; Part time

Benefits offered by this job

Discounted car parking

Salary packaging

Onsite gym

Close to public transport

Job summary

Alfred Health in Melbourne is seeking an Administration Officer (HS1) for a fixed-term part-time role at The Alfred. You will join an administration team supporting clinics and health services, handling reception duties, patient enquiries, referrals, and appointment bookings.

The successful candidate will be personable, customer-focused and capable of managing workflow, with MS Word/Outlook/Excel proficiency and knowledge of privacy requirements.

Qualifications

• Proficient in MS Word, MS Outlook and MS Excel (foundational to advanced).
• Previous administration experience in a health setting is desirable.
• Understanding of confidentiality and privacy legislation is essential.
• Understanding of medical terminology is beneficial.
• Demonstrated ability to plan workflow, prioritise and meet deadlines.

Responsibilities

• Greeting patients, handling referrals, answering phone calls, and booking patient appointments.
• Supporting clinical staff, doctors and nurses with administrative tasks.

Skills

Customer service

Communication

Attention to detail

Tools

MS Word

MS Outlook

MS Excel

Job description

• Fixed Term - Part Time Position (64 hours per fortnight)
• Managers and Administrative Worker Grade 1 (HS1)
• Join a dynamic team providing great patient customer service
• Located at The Alfred
• Great staff benefits!

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

The Department

Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties. Alfred Health Specialist Clinics is responsible for the overall delivery of several health services across the organisation providing medical, nursing and allied health services to patients across all three campuses.

The Role

This position reports to the Administration Supervisor, and is part of an administration team. The administration officer performs a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The Administration Officer is approachable, responsive and provides professional service to ensure best customer outcomes are delivered.
This role will see you:

• Greeting patients, handling referrals, answering phone calls, and booking patient appointments
• Supporting clinical staff, doctors and nurses with administrative tasks

Experience and Qualifications Required

Essential Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

• Previous administration experience in a health setting

• Sound administrative experience - previous hospital environment preferred, but not essential
• Personable, customer focused approach, and commitment to high quality service
• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
• Understanding of confidentiality and privacy legislation
• Understanding of medical terminology
• Demonstrated ability to plan work flow, prioritise and delegate to meet deadlines

Benefits

• Discounted car parking (subject to availability)
• Salary packaging with novated leasing
• Alfred campus close to public transport
• Onsite gym
• Easy public transport access

Applications close at 11pm AEST, Tuesday 22nd September 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.