Client Services Officer

Living to the Max Occupational Therapy; Adelaide; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid work

Pet-friendly office

Professional development opportunities

12 weeks maternity leave

Job summary

Living to the Max Occupational Therapy in Adelaide is seeking an experienced Client Service Officer to join our small but mighty team. You will support our clinicians to provide high quality service to our clients and enhance the client experience by delivering a range of activities to optimise this journey.

You will manage documentation from initial enquiry through invoicing and help ensure the smooth operation of the office.

Qualifications

• Experience providing high level customer service.
• Attention to detail and experience with administrative duties.
• Looking for a fun, collaborative, and supportive work environment.
• Hold a full drivers licence and access to a vehicle.
• Eager to work with some of the best Occupational Therapists in South Australia.
• Have previously worked in a Medical / Allied Health environment.

Responsibilities

• Support clinicians to provide high quality service to clients.
• Enhance the client experience by delivering a range of activities to optimise this journey.
• Manage documentation from initial enquiry through to invoicing.
• Oversee and support the smooth and efficient running of the office.
• Support clients and participate in coordinating care as part of the team.

Skills

Customer service

Attention to detail

Administrative duties

Full driver's license

Vehicle access

Team collaboration

Medical/Allied Health experience

Job description

At Living to the Max Occupational Therapy, we believe that loving where you work makes all the difference — and we've built a team culture that proves it.

We are a thriving community-based OT practice with a team of 18+ passionate Occupational Therapists, working across multiple funding streams to deliver meaningful, high-quality services to our clients. Our work spans the full breadth of community OT — and no two days look the same.

A Team That Has Your Back

Our team is our greatest asset. From day one, you'll be welcomed into a genuinely supportive environment where collaboration is the norm, not the exception. We share knowledge, celebrate wins, and show up for each other — whether that's clinically or over a team coffee (yes, we take our coffee breaks seriously).

We work hard, but we also make time to enjoy the journey together. Team lunches, shared laughs, and a culture built on mutual respect make Living to the Max a place people actually want to come to each day.

Flexibility That Works for You

We understand that life happens outside of work, and we've designed our working arrangements to reflect that. With flexible hybrid working, you'll have the autonomy to structure your days in a way that supports both your clients and your lifestyle.

Work-life balance isn't just a buzzword here — it's something our leadership team actively champions and protects.

Grow With Us

Whether you're early in your career or a seasoned clinician looking for your next challenge, Living to the Max invests in your professional journey. Career development is a genuine priority for our leadership team, with opportunities to broaden your skills, explore new funding streams, and step into areas of practice that excite you.

Oh, and Did We Mention?

Our office is proudly pet friendly. Because every great workplace deserves a four-legged colleague or two.

#LTTM

Job Description

We have an exciting opportunity for an experienced Client Service Officer to join our small, but mighty team! You will support our clinicians to provide high quality service to our clients. You will enhance the client experience by providing a range of activities to optimise this, whilst contributing to a healthy work environment.

You will have initial communication with our clients, and provide assistance and friendly support to our OT’s throughout the clients journey. You will manage documentation from initial enquiry through to invoicing. Oversee and support the smooth and efficient running of the office.

We love nothing more than working with our participants to achieve their short- and long-term goals. Whilst our Living to the Max team may be small, we are experts in our field and strive to provide future clinicians with the best possible education.

About you:

• Experience providing high level customer service
• You provide attention to detail and have experience with administrative duties
• Looking for a fun, collaborative, and supportive work environment.
• Hold a full drivers licence, and full access to a vehicle.
• Eager to work with some of the best Occupational Therapists in South Australia.
• Have previously worked in a Medical / Allied Health environment

As you support us, we support you! We offer:

• Creative solutions to making work fit into your home life, and not the other way around.
• Engaging and relevant professional development and clinical support through local and national journal clubs, in-services, and group supervisions.
• Professional development opportunities to enhance your skills.
• Career planning and development: We care about your career goals and can offer leadership and career growth opportunities.
• Multiple ways of acknowledging how hard you work each and every day, in a way that makes you feel valued and meets your needs. This could be in the form of incentive programs with attractive financial bonuses or time away from work to spend with your loved ones!
• Plus, all of the essentials such as EAP, fitness passport and 12 weeks maternity leave.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.