Client Services & Front Desk Officer

Neta Care Holistic Health Services; Ipswich City; On-site; AUD 55,000 - 85,000; Full time

Job summary

Neta Care Holistic Health Services in Brookwater, QLD is seeking a Client Services Front of House Officer to be the welcoming first point of contact. You will manage referrals, intake, and service coordination with a focus on exceptional customer experience.

Join a supportive team committed to holistic health, disability and aged care, offering pathways for growth and hands-on administration to support clients, referrers and staff across the Brookwater Office.

Qualifications

• Certificate III in Business Administration or demonstrated equivalent experience with proven success.
• Minimum 12 months experience in a client services, intake or service coordination role.
• Demonstrated experience interpreting funded plans and preparing service agreements.
• Demonstrated customer service experience in a high volume enquiry environment, with responsibility for following up and converting enquiries.
• Current NDIS Worker Screening Check.
• Valid paid employment or exemption Blue Card.
• Excellent verbal and written communication skills with a focus on delivering exceptional customer service.
• Strong attention to detail and ability to manage competing priorities.
• Friendly and professional demeanour in person, by phone and in writing.
• Certificate IV in Business Administration or a related field.
• Experience and understanding of the disability, aged care or healthcare sector.
• Experience with NDIS, Support at Home Programme or other agency funding.
• Background in sales, business development or a customer contact centre.
• Proficiency in Microsoft Office and client management systems.
• Experience building and maintaining professional relationships with clients, staff and external stakeholders.

Responsibilities

• Respond to and follow up referral enquiries from health, government, community and internal sources.
• Receive, track and onboard referrals within mandated turnaround times.
• Interpret and explain available funding to clients and their stakeholders.
• Create, manage and review service agreements through to signing and filing.
• Create and maintain client profiles in Akuety and SharePoint.
• Greet and assist clients, visitors and staff, acknowledging everyone promptly.
• Answer incoming calls and direct them to the right person or team.
• Monitor the reception inbox and action or redirect enquiries within expected timeframes.
• Maintain reception and meeting spaces, coordinate room bookings and monitor office supplies.
• Manage incoming and outgoing mail, deliveries and couriers.
• Provide general administrative support including document preparation, data entry and filing.
• Follow up enquiries, including lapsed and on hold enquiries, until a decision is reached.
• Match enquiries to the right Neta Care service and support informed choice without pressure.
• Track enquiry to commencement outcomes and assist with reporting on conversion trends.
• Build and maintain professional relationships with clients, referral sources and internal stakeholders.

Skills

Customer service

Communication

Administrative support

Data entry

Microsoft Office

Client management

Education

Certificate III in Business Administration

Certificate IV in Business Administration

Tools

Akuety

SharePoint

NDIS funding tools

Job description

Neta Care Holistic Health Services in Brookwater, QLD is seeking a Client Services Front of House Officer to be the welcoming first point of contact. You will manage referrals, intake, and service coordination with a focus on exceptional customer experience.

Join a supportive team committed to holistic health, disability and aged care, offering pathways for growth and hands-on administration to support clients, referrers and staff across the Brookwater Office.