Client Services Executive

QED Environmental Services Pty; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

UniLodge is seeking a Client Services Executive to lead front desk operations and resident experience at our West Leederville properties. You will own the leasing journey from enquiry to move-in, maintain high occupancy, and supervise the Customer Service and Residential Advisor team.

You will host events, support the Residential Life Program, ensure safety and compliance, and drive continuous improvement aligned with UniLodge values.

Responsibilities

• Owns the leasing journey from enquiry to move-in.
• Maintains high occupancy and supports business growth.
• Recruit, train, and mentor the Customer Service and Residential Advisor team.
• Delivers meaningful resident experiences through events and programs.
• Maintains safety, policy compliance, and reporting while embracing UniLodge values.

Job description

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In this pivotal leadership role, you\'ll elevate service standards, deliver front line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and stakeholders, you\'ll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you\'re driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a glance, you will:

• Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
• Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
• Recruit, train, and mentor our Customer Service and Residential Advisor team. Foster collaboration, lift performance, and lead by example,
• Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
• Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge’s values and procedures.

23rd September, 2026