Intake Officer – Aged Care (Home Care)

JustForU Baby Products Pvt. Ltd.; Melbourne; On-site; AUD 55,000 - 62,000; Part time

Benefits offered by this job

Performance bonuses

Kilometre reimbursement

Employer superannuation

Job summary

Just for u Care, a Melbourne-based in-home care provider, is seeking a warm, organised Intake Officer to be the first point of contact for older people and families seeking support at home. The role blends office work with visits to clients’ homes for assessments and sign-ups, ensuring smooth handovers to Care Consultants from day one.

You’ll shape intake processes, contribute to improving how we onboard clients, and help ensure no enquiries are missed while supporting a growing team in a

Qualifications

• Experience in intake, client services or care coordination, ideally in aged care or community services.
• Calm, friendly manner on the phone and ability to handle sensitive conversations.

Responsibilities

• Respond promptly to enquiries by phone and email from older people, families, hospitals, assessors and referrers.
• Explain services and how Support at Home funding works in plain language.
• Gather client information, confirm classification and funding, and complete intake paperwork.
• Coordinate service agreements and onboarding documentation.
• Visit new clients in their homes to complete assessments and sign-ups.
• Hand new clients over to the appropriate Care Consultant with all necessary materials.
• Maintain accurate records in the client management system and follow up on inquiries.
• Build relationships with referrers, assessors and community partners.

Skills

Organised

Customer service

Care coordination

Client management systems

Communication with older people

Job description

Just for u Care is a Melbourne-based, government-approved in-home care provider. Through the Support at Home program, we help older Australians stay safe, independent and connected at home. Demand for our services is growing, and we’re investing in our team and systems to deliver the same high standard of care as we expand.

About the role

We’re looking for a warm, organised Intake Officer to be the first point of contact for older people and their families who are looking for support at home. You’ll guide each new client from their first conversation through to a smooth handover to one of our Care Consultants, so nobody falls through the cracks and every client feels looked after from day one.

This is a new role, created to give every enquiry the attention it deserves and to free up our Care Consultants to focus on the clients they already support. You’ll have real input into shaping how intake works here.

The role is a mix of office-based work and visits to clients’ homes to meet them and their families and complete sign-ups.

Key responsibilities

Respond promptly to enquiries from older people, families, hospitals, assessors and referrers by phone and email

Explain our services and how Support at Home funding works, in plain language

Gather client information, confirm classification and funding, and complete intake paperwork

Coordinate service agreements and onboarding documentation

Visit new clients in their homes to complete assessments and sign-ups

Hand new clients over to the right Care Consultant with everything they need to start well

Keep accurate records in our client management system and follow up on outstanding enquiries

Build relationships with referrers, assessors and community partners

About you

Experience in intake, client services, care coordination or customer-facing administration, ideally in aged care or community services

A good understanding of Support at Home and the aged care system, or a willingness to learn quickly

A calm, friendly manner on the phone. You enjoy talking with older people and their families and can handle sensitive conversations with care

Highly organised, with strong follow-through and attention to detail

Confident with technology and client management systems

A current driver’s license and access to a reliable, insured vehicle

Current National Police Check (issued within the last 12 months), or the ability to obtain one

Permanent part-time role, 3 days a week

$40–$45 per hour + super

Performance bonuses

Kilometre reimbursement for work travel

A supportive team where your work is visible and valued

The chance to shape a brand-new role in a growing business