Client Services Associate

FIIG Securities; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

AUSIEX is seeking a Client Services professional to support the Fixed Income back office with client onboarding, data maintenance, and query resolution. The role requires collaboration with internal stakeholders to ensure accurate static data and smooth client interactions.

Ideal candidates have 1–3 years in financial services or client services, a finance-related degree, and strong MS Office skills. A proactive, detail-oriented team player is essential for success.

Qualifications

• 1-3 years experience in financial services or client services
• Tertiary qualifications in finance, banking, mathematics or related degree
• Proficiency with MS Office and strong communication
• Demonstrates initiative and problem solving, attention to detail

Responsibilities

• Complete onboarding for new clients, counterparties and intermediaries, including AML/CTF checks and KYC due diligence
• Maintain client static data and manage sign-off controls for data changes
• Develop and maintain standard processes, coordinate seminars and training events
• Suggest process improvements and participate in projects across departments
• Liaise between front and back office to ensure seamless transactions and client experience
• Respond to client queries via phone and email and monitor the team inbox

Skills

Client services

Financial services experience

MS Office

Communication skills

Attention to detail

Teamwork

Education

Bachelor's degree in finance/banking or related field

Job description

We are AUSIEX

With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse,we’reAUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994,we’veused our deep, localexpertiseto deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services.We’reinfusing NRI’s proven technology capability and tradition of innovation, with our trusted trading solutions and local marketexpertise.

In 2025, we expanded our group by welcoming FIIG Securities, a respected Australian fixed income specialist with over 25 years of experience. FIIG Securities manages billions under advice and serves 6,000 private clients, providing investors with access to expert insights and investment opportunities across the fixed income asset class. Their focus on delivering consistent, reliable income and capital stability perfectly complements our service offering.

See yourself in our team

The Client Services Team within the Fixed Income division performs a critical function withintheback office by providing comprehensive support to clients as well as all internal stakeholders. Client Services is a centre point of the company who in addition to managing client onboarding, queries and static data, is also responsible for many other operational processes including bond setup and maintenance, fees and counterparty due diligence. This role is suitable for someone who is looking to expand their skills in the intermediary back office functions in a complex financial services business.

While this position has clearly defined responsibilities the purpose of the role is to support the Client Services team, this means that a successful candidate will be able to complete their defined tasks butshouldn'thesitate to support the wider team. Being a team player and having a "can-do" attitude will make all the difference to succeeding in this role.

What will you be doing

• Completing the on-boarding process for new clients, counterparties and intermediaries as well as perform AML/CTF checks and KYC due diligence
• Assistingwith security and client static data maintenance and ensure sign-off and control around static data changes with relevant approvals
• Contributing to the development and maintenance of standard processes across the team, and the coordination of seminars and training events
• Making suggestions for improving processes and efficiencies and in cooperation with other departments participatein ongoing and ad-hoc projects
• Constantly liaising between the front and back office to ensure seamless transactions and client experience
• Answering client queries on the phone and on emails bymonitoringthe team email inbox

We’dlove to hear from passionate people who have:

• 1-3 years relevant experience in financial services (preferably banking) or client services
• Tertiary qualifications in finance, banking, mathematicsor related degree
• Enthusiasm and a helpful attitude
• Comfort with autonomy and new tasks
• An interest in learning new tasks and skills
• MS Office (Excel, Word, PowerPoint)
• Excellent people skills, with a willingness to exceed client expectations
• Demonstrate initiative and problem-solving skills
• High levelof attention to detail
• Ability to engage and interact with clients and key stakeholders at all levels
• Professional manner backed up by strong written and verbal communication skills
• Possesses skills in planning, organisation and can meet deadlines
• Excellent verbal and written communication
• Planning, organising and able to meet deadlines
• Results/quality focused
• Flexibility/adaptability
• Initiative and independence

We want to help grow your skills and develop your career with us!

Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables,valuesand celebrates the diverse opinions of our employees.

If you need assistance or adjustments to fully participate in the application/interview process, please contact *******@ausiex.com.au.

Visit us on www.ausiex.com.au or on LinkedIn