Client Services / Administration Officer

Connole Carlisle Chartered Accountants; Mackay Regional; On-site; AUD 48,000 - 56,000; Full time

Job summary

Connole Carlisle Chartered Accountants – Mackay QLD is seeking a Client Services / Administration Officer to support our accountants and clients. You will manage client communications via phone and email, assist with reception duties, and keep our practice management system up to date.

The role offers variety in everyday tasks, from preparing documents to filing and scanning, with a focus on accuracy, organisation, and strong teamwork.

Qualifications

• Organised and detail-oriented with excellent communication skills.
• Able to manage multiple tasks and priorities with accuracy.

Responsibilities

• Managing client communications via phone, email, and reception.
• Preparing and lodging compliance documents (ATO, ASIC).
• Maintaining client records in the practice management system.
• Supporting the accounting team with administrative tasks.
• General office administration including mail, scanning, and filing.

Skills

Organised

Communication

Detail-oriented

Multitasking

Tools

Microsoft Office

Practice management

Job description

Client Services / Administration Officer

Connole Carlisle Chartered Accountants – Mackay QLD

Are you an organised, proactive Administrator looking to build your career in a professional accounting environment? We’re looking for a Client Services Officer to join our team and provide exceptional support to our accountants and clients.

About the Role

As a Client Services / Administration Officer, you will be a key part of our business operations team. You’ll work closely with accountants, partners, and clients to ensure our office runs efficiently and our clients receive outstanding service.

Your day will include a mix of client communication, compliance administration, and general office support. This role is well-suited to someone who enjoys variety, takes pride in accuracy, and thrives in a team-focused setting.

Key Responsibilities

Managing client communications via phone, email, and reception

Preparing and lodging ATO, ASIC, and other compliance documents

Maintaining client records in our practice management system

Supporting the accounting team with administrative tasks as required

General office administration including mail, scanning, and filing

About You

You’ll succeed in this role if you are friendly, organised, and take initiative. We’re looking for someone who can manage multiple priorities while maintaining strong attention to detail.

You will bring:

Previous experience in administration or client services (professional services preferred but not essential)

Excellent verbal and written communication skills

High attention to detail and commitment to accuracy

Proficiency with Microsoft Office (Word, Excel, Outlook)

Ability to learn new software and systems quickly

Why Work With Us?

Supportive and collaborative team environment

Stable, long-term role within a reputable accounting firm

Modern office facilities and inclusive workplace culture

Opportunities to grow your skills and advance your career