Client Services & Admin Lead - Part-Time (Psychology Practice)

Northern Centre for Child Development; City of Melbourne; On-site; AUD 38,000 - 48,000; Part time

Job summary

Northern Centre for Child Development in Thornbury, VIC is seeking a part-time Client Services & Administration Coordinator for Mondays, Tuesdays and Wednesdays, 8:45am–5:15pm. You’ll support a busy psychology practice, coordinating appointments, handling payments and Medicare claims, and maintaining accurate client records with discretion.

The role requires excellent organisational skills, comfort with technology and a proactive, customer-focused approach to ensure smooth daily operations and

Qualifications

• Highly organised and capable administrative professional.
• Confident with technology and comfortable using multiple online systems.
• Enjoys administration and delivering excellent client service.
• Ability to manage priorities and maintain accuracy in documentation.

Responsibilities

• Manage client enquiries by phone and email with a warm, professional first contact.
• Book appointments and coordinate psychologists' calendars.
• Process payments, Medicare claims and invoices accurately.
• Maintain client records and complete regular file checks.
• Support management with general administrative tasks as needed.

Skills

Organised

Excellent communication

Fast typing

Attention to detail

Multitasking

Tech-savvy

Customer service

Tools

Asana

Google Workspace

Zanda

Job description

Northern Centre for Child Development in Thornbury, VIC is seeking a part-time Client Services & Administration Coordinator for Mondays, Tuesdays and Wednesdays, 8:45am–5:15pm. You’ll support a busy psychology practice, coordinating appointments, handling payments and Medicare claims, and maintaining accurate client records with discretion.

The role requires excellent organisational skills, comfort with technology and a proactive, customer-focused approach to ensure smooth daily operations and