Client-Focused Admin & Accounts Assistant

Quiet River Psychology Services; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Quiet River Psychology Services – North Melbourne VIC is seeking a varied practice administration professional to handle day-to-day reception and administration for a busy psychology practice, and assist with invoicing and service-fee administration for clinicians.

You will be highly organised, professional and confident working independently, while remaining warm and personable with clients and clinicians.

Qualifications

• Experience in medical, allied health, psychology or professional practice administration, or strong administration and customer-service experience from other settings.
• Highly organised and detail-oriented.
• Warm, friendly and professional with clients.
• Confident communicating with a range of people.
• Comfortable managing multiple tasks and competing priorities.
• Proactive and able to work independently.
• Reliable and consistent.
• Discreet and respectful when handling sensitive information.
• Comfortable working with numbers and basic invoicing/accounts processes.
• Technologically confident and able to learn new systems quickly.

Responsibilities

• Managing reception and providing a warm, professional first point of contact for clients.
• Answering and managing phone calls and emails.
• Scheduling, confirming and rescheduling client appointments.
• Managing client bookings and clinician calendars.
• Monitoring practice inboxes and responding to enquiries.
• Managing client intake, onboarding and referral processes.
• Maintaining waiting lists and following up referrals.
• Sending appointment reminders, consent forms and intake paperwork.
• Processing cancellations and rescheduling in accordance with practice policy.
• Maintaining accurate client records and practice documentation.

Skills

Reception

Administration

Customer service

Attention to detail

Independent working

Tools

MS Office

Job description

Quiet River Psychology Services – North Melbourne VIC is seeking a varied practice administration professional to handle day-to-day reception and administration for a busy psychology practice, and assist with invoicing and service-fee administration for clinicians.

You will be highly organised, professional and confident working independently, while remaining warm and personable with clients and clinicians.